Subject: Daily performance summary for LiveSalesman team for Sep 15th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Sep 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 15th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 11 | 1 | 7 | 0 | 10 | 29
Jok Kuol | 13 | 13 | 0 | 0 | 12 | 38
Waseem Ahemad . Khan | 7 | 6 | 0 | 0 | 1 | 14
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 2 | 1 | 0 | 0 | 0 | 3
Alhamzi Mohammed | 0 | 3 | 2 | 0 | 1 | 6
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 4 | 4
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 4 | 4
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 33 | 24 | 9 | 0 | 32 | 98

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 5
| Delivery Related | Damage during delivery | 2
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 4
| | Delay collection | 1
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 19
Mattress Related | Post-Sales | Comfort | 1
| | Product Complaints | 1
Mattress Related Total | | | 2
No Answer Total | | | 1
No Answer | (blank) | (blank) | 1
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Store Availability | 1
| Policy Related | Delivery Cost | 1
| Product Related | Combo | 1
| | Product Specification | 2
PreSales Total | | | 7
Grand Total | | | 29

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 5 | 2 | 0 | 1 | 1 | 1 | 10
| 0 | 0 | 0 | 9 | 0 | 4 | 13
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 1 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 0 | 1 | 0 | 1 | 1 | 0 | 3
Hasan Nour | 0 | 0 | 1 | 1 | 0 | 0 | 2
Grand Total | 6 | 3 | 1 | 12 | 2 | 7 | 31

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 2 | 0 | 1 | 3 | 3 | 5 | 14
Jok Kuol | 6 | 0 | 0 | 0 | 0 | 6 | 12
Mohiuddin Lsm | 5 | 0 | 1 | 2 | 4 | 6 | 18
Aws Adra | 3 | 9 | 1 | 9 | 1 | 6 | 29
| 0 | 0 | 0 | 0 | 0 | 5 | 5
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Waseem Ahemad . Khan | 6 | 0 | 1 | 0 | 0 | 3 | 10
Anslem Misquitta | 0 | 1 | 1 | 0 | 0 | 0 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 10 | 5 | 14 | 8 | 33 | 93

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 2 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 4 | 1 | 1 | 1 | 0 | 2 | 9
Murtaza Kutiyanawala | 0 | 0 | 0 | 3 | 0 | 0 | 3
Jok Kuol | 8 | 1 | 0 | 2 | 0 | 0 | 11
Mohiuddin Lsm | 7 | 1 | 0 | 0 | 0 | 0 | 8
Grand Total | 19 | 3 | 1 | 6 | 0 | 10 | 39

Please feel free to reach out for any further clarifications.