Subject: Tech Support Candidate - DHANESH KUMAR
From: DHANESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Sep 2022 08:46:26 -0400

| | Tech Support Test

Name | DHANESH KUMAR
E-mail | [email-masked]
Phone Number | (110017) 8015758139
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Saket, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
VoIP
Ms excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 366pi technologies | Intern analyst | 18/08/2022 | 0
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | My first step will be to check the internet connectivity whether it is connected with mobile data, wifi, or by some other means. For next step I will refresh the browser. For the next step I check whether the browser server is down for everybody if yes wait till it is open or try by some other means.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly I swipe down from the top of screen.
Touch and press the Bluetooth till it get open.
Hold to pair a new devices, if not find check in available device or tap more or refresh.
Once the pair option is visible get device paired.

What according to you makes you a good candidate for customer service or technical support job? | As a technical support person one must be aware of new technologies which help them to guide the person who is not aware of technologies function and feature and I personally believe that I am always aware of the feature in new technologies, so I feel that it makes me a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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