Subject: Tech Support Candidate - Ambuj Awasthi
From: Ambuj Awasthi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Sep 2022 03:21:12 -0400

| | Tech Support Test

Name | Ambuj Awasthi
E-mail | [email-masked]
Phone Number | (+91) 8081837474
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check first if my internet connection is working fine. It the internet connection is fine and the website still didn't load, then I will try to clear the cache and cookies and then I will try to open it. If it fails to load so, I will open it on any other browser like 'Edge', 'Firefox', etc. If the problem still exists, I will use the 'ping' command in CMD prompt to see if the website is sending packets or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn the speaker's Bluetooth on.
Turn the device's Bluetooth on.
Press or hold the pair button on the smartphone and then try to search the speaker from the smartphone's Bluetooth settings.
Tap on the speakers in the list and your speakers will be connected to the smartphone.

What according to you makes you a good candidate for customer service or technical support job?

A person who posses strong skills in troubleshooting hardware devices, software, operating system, etc. is a good candidate for this post.
I think I am a suitable match for this job as I have experience of using more than six version of Windows, good knowledge of hardware as I used to setup my desktop, assemble them on my own.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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