Subject: Arabic Language Test - MOHAMMAD Shaukat ALI
From: MOHAMMAD Shaukat ALI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Sep 2022 02:53:36 -0400

| | Foreign Language Screening Test

Name | MOHAMMAD Shaukat ALI    /  (011) 9999077663    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

Withe reference to your order No: 0000000 dated 00/00/2022. We are sorry for inconvenience and would like to inform you that we already had handed over the parcel to courier partner immediately after your order was placed on 00/00/2022. as per our courier partner feed back we come to know that your address is not correct and unable to deliver to you, hence we would like to inform you please consider this order as canceled and make new order.
we are happy to serve you.

thank you,
Team (000000)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

Withe reference to your order No: 0000000 dated 00/00/2022. We are sorry for inconvenience causes to you, and please to inform you that our management team has approved the replacement of said item. and will be replaced withing three working days.
we are happy to serve you.

thank you,
Team (000000)

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