Subject: English Language Test - Hemangi Vaid
From: Hemangi Vaid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Sep 2022 02:28:46 -0400

| | Foreign Language Screening Test

Name | Hemangi Vaid    /  (91) 07289889453    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there!

Thank you for contacting us and letting us know about your concer. I am really sorry that you have to face this problem from our end.

As I checked the progress of your order and I found that the address was inappropriate as per the courier services. However we have written the address provided by you that is "ADC mansion no. 23, palam, new delhi." If you think that the address is wrong please contact us back and we will ship the order again.

Thank you for contacting us today!
Hemangi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

Thank you for contacting us today. As I can see your order no. 1234564 has been default.

As per you the cabinet has scratches we would really appreciate if you could share some pictures of the damage. As this will make the replacement process easy for us. Once you share the pictures we will replace it as per the policies within 6-7 business day.

Thank you for contacting us!
Hemangi

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