Subject: Tech Support Candidate - Adam Islam
From: Adam Islam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Sep 2022 02:27:02 -0400

| | Tech Support Test

Name | Adam Islam
E-mail | [email-masked]
Phone Number | (+91) 6206351710
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sarita Vihar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | ICS OMAN | IT Administrator | Dec 20202 |
Previous Employer 2 | Alpha Link Technologies LLC UAE | IT Admin | 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Firs of All need to check with user Internet issue
2.Second we need to check browser is crept or not,
3. Third need to check same address with other browser its worked or not. if its not working with other user . so may this particular website address is blocked.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all need to click on Bluetooth option has been on.

What according to you makes you a good candidate for customer service or technical support job?

First of all we need to lition very carefully to customer requirement.
and second we need to addressed services  requirement to customer.
and last we need to verify all technical parts all is done ok or not. then we need to brief to customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |