Subject: Tech Support Candidate - HARSH AWASTHI
From: HARSH AWASTHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Sep 2022 02:16:22 -0400

| | Tech Support Test

Name | HARSH AWASTHI
E-mail | [email-masked]
Phone Number | (+91) 7618806081
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | shahjhanpr
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
WIRELESS NETWORKING

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NCC LTD | SENIOR ASSISTANT EDP | N.A. | 27000
Previous Employer 1 | MAKSAT TECHNOLOGIES PVT LTD GIES | RF ENGINEER | 15/01/2022 | 20,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. CHECK THE INTER NET CONNECTION
2. AFTER CHECK THE PC DATE
3. AND RAISE THE COPLAINT ISP PROVIDER

Please list the steps to connect a Bluetooth speaker to your mobile phone. | FIRST BOTH USER OPEN THE BLUETHOOTH and pairing both devices and both device Bluetooth connect
What according to you makes you a good candidate for customer service or technical support job? | customer satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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