Subject: Doha chats audit for 09/14/2022
From: Harsh Sharma <[email-masked]>
To: "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 14 Sep 2022 17:21:45 -0700 (MST)

Hello Team, 

Please find the feedback for the Rent a Car Doha chats audit on 09/14/2022: 

Chat ID: RIS7RLHBBK 
Agent: Jason 
Comment: Cx wanted to rent a car. The agent shared the link for the cars available. However, the agent corrected the response later by sharing a "same day response". 

Chat ID: RIN7X71S6H 
Agent: Anish 
Comment: Cx wanted to know about the office at the airport. Firstly, Doha airport is different from Hamad Int airport. We don't have an office at Doha airport. Cx asked if we provide child car seats? The agent denied whereas we do provide child car seats. 

Chat ID: RIN7949RFP 
Agent: Anish 
Comment: Cx asked for rental service for 4-5 days, and the agent shared the car's link. As cx wanted 3 luxurious cars so forwarded the lead. 

Chat ID: RIM7Z34AP7 
Agent: Anish 
Comment: Cx asked for leasing. Cx shared the details but the same questions were asked again and again due to which the cx got pissed off. Later cx left the chat. 

Chat ID: RIL6JSYSQ5 
Agent: Anish 
Comment: Cx was looking to rent a car on a monthly basis. The agent gathered the details and forwarded the lead to the client. However, it wasn't required cx should have replied with a same-day response/ visit to our office. 

Chat ID: RIH6CC60GD 
Agent: Harsh 
Comment: Cx wanted to know if he can cross Saudi borders. Informed as per process guidelines. 

No missed/abandoned chats. 

Thanks and regards, 
Harsh Sharma