Subject: JayWay Travel chats audit for 09/14/2022
From: Harsh Sharma <[email-masked]>
To: "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 14 Sep 2022 17:15:32 -0700 (MST)

Hello Team, 

Please find the feedback for JayWay Travel chats audit on 09/14/2022: 

Chat ID: RIJ72LFB1Q 
Agent: Jason 
Comment: Chat could have been handled in a better way. As cx already gave the information himself. However, the lead was forwarded. 

Chat ID: RII7BIC9C1 
Agent: Jason 
Comment: Chat was handled as per process guidelines. All the required details were gathered and forwarded to the client. 

Chat ID: RI76X1JX63 
Agent: Harsh 
Comment: Chat was handled as per process guidelines. All the required details were gathered and forwarded to the client. 

No missed/abandoned chats. 

Thanks and regards, 
Harsh Sharma