Subject: Colocation America chats audit for 09/14/2022
From: Harsh Sharma <[email-masked]>
To: "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 14 Sep 2022 17:12:52 -0700 (MST)

Hello Team, 

Please find the feedback for the Colocation America chats audit on 09/14/2022: 

Chat ID: RI177ICS08 
Agent: Jason 
Comment: General query. The chat was closed as per process guidelines. 

Chat ID: RI070EREHY 
Agent: Jason 
Comment: The agent didn't reply to the chat for more than 4 minutes. Chat was abandoned. 

Chat ID: RIY7I7LZRP 
Agent: Anish 
Comment: Cx was looking for guest posting. The agent denied the service whereas we do offer guest posting. 

Chat ID: RIW6QVJ66G 
Agent: Anish 
Comment: General query. The chat was closed as per process guidelines. 

Chat ID: RIV6ZOD1AU 
Agent: Anish 
Comment: Cx was looking for a hacker tracking service. Firstly, the agent replied incorrect canned response but later corrected it. 

Chat ID: RIV6ML1ACM 
Agent: Harsh 
Comment: Cx was looking for a hacker tracking service. The agent informed the cx as per process guidelines. 

Chat ID: RIR5WXDXUW 
Agent: Harsh 
Comment: General query, the chat was replied to as per process guidelines and then cx left the chat. 

1 missed/abandoned chat: Chat ID: RI070EREHY 

Thanks and regards, 
Harsh Sharma