Subject: English Language Test - Karishma Thukral
From: Karishma Thukral <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Sep 2022 13:38:16 -0400

| | Foreign Language Screening Test

Name | Karishma Thukral    /  (110015) 8368757196    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/ma’am
Greetings

We tired to reach at your location to deliver your order (handbag). Unfortunately, our delivery boy is unable to find your location and contact you. Kindly, set and check your delivery address again.

Thank you and Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir/ma’am
Greetings

As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days.

We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business.

If you are still on the lookout for other options, please do let me know, as I’d be able to help you choose other options that might be the right fit for you.

Please do stay connected. Have a great day.

Thanks and Regards

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