Subject: Fw: New Dispositions that need to be added on Fresh Desk
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Wed, 14 Sep 2022 07:35:32 +0000

please do this
________________________________
From: Anslem Misquitta <[email-masked]>
Sent: Wednesday, September 14, 2022 12:47 PM
To: Deeksha Dadu <[email-masked]>; Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>
Cc: [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Sabry Yousef <[email-masked]>; Ahmed Zoher <[email-masked]>; Malek <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: New Dispositions that need to be added on Fresh Desk

Hi Deeksha/Saurabh,

After discussing with Murtaza, I wanted to add few dispositions in Fresh Desk under complains tab, this is for my next training session as we will be introducing specific dispositions for the below common scenario so this can be tracked easily.

Dispositions that need to be added on Fresh Desk

Damaged HH item below AED 50

RDO Created but refund not processed

Pullout done refund not processed

Mattress Complain

Mattress - cannot cancel on Hybris

Item - cannot cancel on Hybris

Invoice Retrieval

WWD Pending Delivery

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Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

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E   :  [email-masked]<mailto:[email-masked]>

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