Subject: HFL chats audit for 09/13/2022
From: Harsh Sharma <[email-masked]>
To: "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 13 Sep 2022 21:57:02 -0700 (MST)

Hello Team, 

Please find the feedback for the HFL chats audit on 09/13/2022: 

Customer Details: Visitor 92661662 
Agent: Anish 
Comment: The customer was looking for faster delivery as he faced problems earlier getting the products. Due to no response for 1 minute, cx left the chat. 

Customer Details: Aakash (Phone: 9810723634) (email: [email-masked]) 
Agent: Anish 
Comment: Cx contacted again stating "got disconnected". Incomplete chat as cx left the chat again. 

Customer Details: Visitor 48612636 
Agent: Anish 
Comment: Cx contacted again and was looking for faster shipping. The agent informed cx about the express delivery. Cx said he couldn't select. The agent offered to arrange a call back to place an order on call. cx left the chat. 

Customer Details: Visitor 2412665 
Agent: Anish 
Comment: The agent started the chat proactively but cx didn't reply. The chat wasn't closed as per closure protocols. The agent should maintain 2 mins gap in Are we still connected response and abandon the response. 

Customer Details: Aakash Singh (Phone: 9810723634) (email: [email-masked]) 
Agent: Anish 
Comment: Cx contacted again saying the chat was getting disconnected. Cx shared a phone number for a callback. 

Customer Details: Aakash (Phone: 9810723634) (email: [email-masked]) 
Agent: Anish 
Comment: Cx contacted after 2 mins asking for a callback. The agent informed will be calling back soon. 

Customer Details: Will (Phone: 8103975089) (email: [email-masked]) 
Agent: Jason 
Comment: Cx was asking if the formula has been changed for Cholesterol Optimizer. Agent informed that yes there have been some changes which aren't correct. We have 2 versions of Cholesterol Optimizer. The agent should have what ingredient change he found if there is any. We can arrange a reshipment. Please refer to the email reply from Dr. Sam on Monthly feedback - from July 

No missed/abandoned chats. 

Thanks and regards, 
Harsh Sharma