Subject: Doha Chats audit for 09/13/2022
From: Harsh Sharma <[email-masked]>
To: "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 13 Sep 2022 21:12:57 -0700 (MST)

Hello Team, 

Please find the feedback for the Rent a Car Doha chats audit on 09/13/2022: 

Chat ID: RIH6CC60GD 
Agent: Jason 
Comment: Cx was looking to rent a car for 4 days. The agent shared a different link instead of the link where in agent should select location and dates and then forward the link which comes up with the list of vehicles available on that specific date. 

Chat ID: RI44JZXJ1E 
Agent: Anish 
Comment: Cx was looking to rent a van. The agent shared the link for cars. The agent should have taken the details for the van and bus as cx stated and should have forwarded the lead. Incorrectly replied chat. 

Chat ID: RIU4Q3P81X 
Agent: Harsh 
Comment: Cx was looking to rent a car on monthly basis. The agent gathered the relevant details and forwarded the lead to the client. 

No missed/abandoned chats. 

Thanks and regards, 
Harsh Sharma