Subject: Daily performance summary for LiveSalesman team for Sep 13th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Sep 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 13th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 38 | 8 | 46
Mohiuddin Lsm | 0 | 16 | 10 | 4 | 30
Ali Ibraheem | 0 | 0 | 6 | 2 | 8
Malek Hosan | 0 | 1 | 7 | 2 | 10
Jok Kuol | 2 | 13 | 0 | 0 | 15
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 1
! Hassan Bin Saeed | 0 | 1 | 15 | 0 | 16
Abdallah Ahmed | 0 | 4 | 0 | 0 | 4
Hamza.abuazzam Nouri Abuazzam | 0 | 2 | 0 | 0 | 2
Nourah Alfhaid | 0 | 1 | 27 | 2 | 30
Anslem Misquitta | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 2 | 0 | 2
Khaled Sufian | 0 | 0 | 11 | 1 | 12
taher Mohammad | 0 | 0 | 18 | 6 | 24
Wejdan Alotaibi | 0 | 0 | 29 | 5 | 34
Grand Total | 2 | 39 | 163 | 30 | 234

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 77
| Delivery Related | Damage during delivery | 1
| | Delayed Delivery (Furniture) | 4
| | Delivery Status | 61
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Return item not received | 1
| | Return Request Initiation | 1
Customer Services Total | | | 149
Live Sales | Pre-Sale | Help in completing the order | 22
| | Help placing new order | 1
Live Sales Total | | | 23
PreSales | Other Enquiry | Offers | 1
PreSales Total | | | 1
Grand Total | | | 173

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 0 | 1 | 1 | 0 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 2 | 0 | 0 | 4 | 6
Alhamzi Mohammed | 0 | 1 | 0 | 3 | 9 | 11 | 24
Ali hazzaa | 6 | 6 | 5 | 7 | 10 | 12 | 46
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 1 | 2
Khaled Sufian | 3 | 0 | 1 | 0 | 0 | 2 | 6
Ali Ibraheem | 4 | 0 | 2 | 4 | 4 | 8 | 22
Abdallah Ahmed | 2 | 0 | 0 | 2 | 1 | 6 | 11
Jok Kuol | 0 | 0 | 3 | 1 | 0 | 1 | 5
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 8 | 0 | 0 | 0 | 1 | 5 | 14
Mohiuddin Lsm | 1 | 3 | 1 | 12 | 5 | 7 | 29
! Hassan Bin Saeed | 2 | 7 | 4 | 3 | 3 | 3 | 22
Sultan Motawa | 6 | 1 | 0 | 1 | 1 | 1 | 10
| 0 | 0 | 0 | 2 | 0 | 1 | 3
Syed Ataullah | 1 | 1 | 0 | 1 | 0 | 0 | 3
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 14 | 0 | 0 | 3 | 0 | 0 | 17
Wejdan Alotaibi | 9 | 0 | 1 | 0 | 0 | 0 | 10
Nourah Alfhaid | 6 | 2 | 0 | 0 | 0 | 0 | 8
Grand Total | 62 | 21 | 19 | 41 | 34 | 63 | 240

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 1 | 0 | 1 | 0 | 2 | 1 | 5
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 1 | 0 | 0 | 1 | 0 | 1 | 3
Ali Ibraheem | 0 | 1 | 0 | 0 | 0 | 1 | 2
Jok Kuol | 7 | 0 | 1 | 0 | 0 | 0 | 8
Hasan Nour | 0 | 1 | 1 | 0 | 0 | 0 | 2
Mohiuddin Lsm | 12 | 2 | 0 | 0 | 0 | 0 | 14
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ali hazzaa | 6 | 0 | 0 | 0 | 0 | 0 | 6
Hamza.abuazzam Nouri Abuazzam | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 31 | 4 | 3 | 1 | 2 | 7 | 48

Please feel free to reach out for any further clarifications.