Subject: Daily performance summary for LiveSalesman team for Sep 13th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Sep 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 13th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 16 | 2 | 2 | 0 | 14 | 34
Waseem Ahemad . Khan | 13 | 4 | 21 | 0 | 0 | 38
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 1 | 0 | 6 | 0 | 5 | 12
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 14 | 4 | 5 | 0 | 11 | 34
Alhamzi Mohammed | 0 | 2 | 22 | 0 | 5 | 29
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 4 | 4
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 44 | 12 | 56 | 0 | 40 | 152

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 30
| Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 2
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 4
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 39
Mattress Related | Post-Sales | Spring issue | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 3
| Other Enquiry | Offers | 1
| | Store Availability | 1
| | Store Location | 1
| Product Related | Combo | 1
| | Product Specification | 1
PreSales Total | | | 8
Grand Total | | | 50

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 4 | 0 | 0 | 1 | 0 | 1 | 6
| 0 | 0 | 2 | 8 | 1 | 3 | 14
Aws Adra | 2 | 0 | 0 | 2 | 0 | 1 | 5
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hasan Nour | 0 | 1 | 1 | 0 | 0 | 0 | 2
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 1 | 3 | 11 | 2 | 5 | 29

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 5 | 2 | 4 | 3 | 2 | 5 | 21
Aws Adra | 5 | 4 | 3 | 1 | 5 | 7 | 25
Mohiuddin Lsm | 1 | 0 | 0 | 1 | 0 | 5 | 7
Jok Kuol | 4 | 0 | 3 | 1 | 1 | 5 | 14
Waseem Ahemad . Khan | 4 | 1 | 0 | 1 | 2 | 2 | 10
| 0 | 0 | 0 | 0 | 0 | 5 | 5
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Grand Total | 19 | 7 | 10 | 7 | 10 | 31 | 84

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 5 | 2 | 1 | 0 | 0 | 1 | 9
Alhamzi Mohammed | 4 | 0 | 0 | 0 | 1 | 2 | 7
Mohiuddin Lsm | 5 | 0 | 0 | 0 | 0 | 1 | 6
Murtaza Kutiyanawala | 0 | 0 | 3 | 1 | 0 | 0 | 4
Jok Kuol | 1 | 0 | 2 | 0 | 0 | 0 | 3
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 17 | 2 | 6 | 1 | 1 | 10 | 37

Please feel free to reach out for any further clarifications.