Subject: Tech Support Candidate - Ashish Kumar Singh Ashish
From: Ashish Kumar Singh Ashish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Sep 2022 13:57:47 -0400

| | Tech Support Test

Name | Ashish Kumar Singh Ashish
E-mail | [email-masked]
Phone Number | (91) 8010729743
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Optum Global Solution India Pvt ltd | IT Support Specialist | | 25000
Previous Employer 1 | K R Group | IT Support Engineer | 04/12/2018 | 15000
Previous Employer 2 | Stellar Informatics Pvt ltd | Software support executive | 01/02/2016 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First check the Internet connection.
2. Verify the URL is correct or not.
3. Try to open another browser.
4. clear the browser history and cashe memory and the try to open.
5. Check the restrictions on firewall that this website is not restricted.
6. Try to open website with http.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth of both devices.
Find the Speaker Bluetooth from the Mobile Bluetooth and connect.

What according to you makes you a good candidate for customer service or technical support job? | According to me a good technical support candidate is who is satisfied the user to resolve that  query as per the users needs.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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