Subject: Re: Freshchat Account migration
From: Roshni Rajamani <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Harini Dhanasekar <[email-masked]>, Vivek Rajan <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Shyam Narayan <[email-masked]>, "mustehsan.siddiqui" <[email-masked]>, Bhalakumaran Rajasekaran <[email-masked]>, Pranav Rathi <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Ismail Aboukhater <[email-masked]>
Date: Tue, 13 Sep 2022 22:00:30 +0530

Hi Ashish,

Both numbers are now available for OTP verification in the new account.

Apologies for the delay as it took longer than expected.

The numbers have been moved the new account and to activate it - you need
to complete the OTP process from your new account as shared earlier.

Best,
Roshni
Product Solutions & Partnerships

On Tue, Sep 13, 2022 at 9:41 PM Ashish Dabral <[email-masked]> wrote:

> Hello Roshini,
>
> These are odd hours and no one available for sharing the OTP. Can you
> please setup both numbers in Old freshchat.
>
> Also, as I can see +97(154) 305-9573 number is still in old freshchat.
> However, we are not receiving the chats, what is the issue?
>
> Please fix it asap as we are not able to chat with customers.
>
>
> Regards,
> Ashish Dabral
>
> ------------------------------
> *From: *"roshni rajamani" <[email-masked]>
> *To: *"Ashish Dabral" <[email-masked]>
> *Cc: *"Harini Dhanasekar" <[email-masked]>, "Vivek
> Rajan" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <
> [email-masked]>, "Shyam Narayan" <
> [email-masked]>, "mustehsan.siddiqui" <
> [email-masked]>, "Bhalakumaran Rajasekaran" <
> [email-masked]>, "Pranav Rathi" <
> [email-masked]>, "murtaza kutiyanawala" <
> [email-masked]>, "Ismail Aboukhater" <
> [email-masked]>
> *Sent: *Tuesday, September 13, 2022 8:29:02 PM
> *Subject: *Re: Freshchat Account migration
>
> Hi Team,
> You need to configure the OTP from your new account.
>
> Next step for WhatsApp integration - OTP Authentication.
>
>
> You can trigger the OTP from your Freshchat dashboard and complete the
> integration.
>
>
> Go to settings-->Channels--->WhatsApp--->Configure and choose the mode of
> receiving the OTP.
>
>
> If it is a landline number and if you have any automated messages like a
> welcome message, make sure that you disable it in order to receive the
> voice call.
>
>
>
>
> After OTP Authentication
>
>  Once the OTP is verified, you can test this out by sending a message to
> the WhatsApp number and see if you receive the message in your Freshchat
> account
>
>
>
>
> If you need any further assistance, please let me know and I will be happy
> to help.
>
>
> Best,
> Roshni
> Product Solutions & Partnerships
>
>
> On Tue, Sep 13, 2022 at 8:23 PM Ashish Dabral <[email-masked]> wrote:
>
>> Hello Team,
>>
>> We are not receiving chats on our current account right now. Did you make
>> some changes?
>>
>> Also, we did not receive the OTP yet.
>>
>>
>>
>> Regards,
>> Ashish Dabral
>>
>> ------------------------------
>> *From: *"roshni rajamani" <[email-masked]>
>> *To: *"Ashish Dabral" <[email-masked]>
>> *Cc: *"Harini Dhanasekar" <[email-masked]>, "Vivek
>> Rajan" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed"
>> <[email-masked]>, "Shyam Narayan" <
>> [email-masked]>, "mustehsan.siddiqui" <
>> [email-masked]>, "Bhalakumaran Rajasekaran" <
>> [email-masked]>, "Pranav Rathi" <
>> [email-masked]>, "murtaza kutiyanawala" <
>> [email-masked]>, "Ismail Aboukhater" <
>> [email-masked]>
>> *Sent: *Tuesday, September 13, 2022 7:50:09 PM
>> *Subject: *Re: Freshchat Account migration
>>
>> Hi Team,
>> You can proceed with the OTP verification process for the number
>> - +966563110227
>>
>> I will let you know once the other number is ready as well.
>>
>>
>> Best,
>> Roshni
>> Product Solutions & Partnerships
>>
>>
>> On Tue, Sep 13, 2022 at 7:19 PM Roshni Rajamani <
>> [email-masked]> wrote:
>>
>>> Hi Team,
>>> We are starting the migration process now.
>>>
>>> I will let you know once we have completed the setup from our end and
>>> will ask you to do the OTP verification in another 30 - 45 mins from now.
>>>
>>>
>>> Best,
>>> Roshni
>>> Product Solutions & Partnerships
>>>
>>>
>>> On Tue, Sep 13, 2022 at 5:53 PM Ashish Dabral <[email-masked]>
>>> wrote:
>>>
>>>> Hi Roshni,
>>>>
>>>> We have both numbers available for the OTP. Please confirm when can we
>>>> do the migration process.
>>>>
>>>>
>>>> Regards,
>>>> Ashish Dabral
>>>>
>>>> ------------------------------
>>>> *From: *"Ashish Dabral" <[email-masked]>
>>>> *To: *"roshni rajamani" <[email-masked]>
>>>> *Cc: *"Harini Dhanasekar" <[email-masked]>, "Vivek
>>>> Rajan" <[email-masked]>, "Mahmoud Emadeldin Mahmoud
>>>> Elsayed" <[email-masked]>, "chetan lohani" <
>>>> [email-masked]>, "Shyam Narayan" <
>>>> [email-masked]>, "mustehsan.siddiqui" <
>>>> [email-masked]>, "Bhalakumaran Rajasekaran" <
>>>> [email-masked]>, "Pranav Rathi" <
>>>> [email-masked]>, "murtaza kutiyanawala" <
>>>> [email-masked]>
>>>> *Sent: *Tuesday, September 13, 2022 5:02:03 PM
>>>> *Subject: *Re: Freshchat Account migration
>>>>
>>>> Hi Roshni,
>>>>
>>>>
>>>> Can you please confirm what time will you mirgrate the setting
>>>> for +96(656) 311-0227?
>>>>
>>>>
>>>> Regards,
>>>> Ashish Dabral
>>>>
>>>> ------------------------------
>>>> *From: *"Ashish Dabral" <[email-masked]>
>>>> *To: *"roshni rajamani" <[email-masked]>
>>>> *Cc: *"Harini Dhanasekar" <[email-masked]>, "Vivek
>>>> Rajan" <[email-masked]>, "Mahmoud Emadeldin Mahmoud
>>>> Elsayed" <[email-masked]>, "chetan lohani" <
>>>> [email-masked]>, "Shyam Narayan" <
>>>> [email-masked]>, "mustehsan.siddiqui" <
>>>> [email-masked]>, "Bhalakumaran Rajasekaran" <
>>>> [email-masked]>, "Pranav Rathi" <
>>>> [email-masked]>, "murtaza kutiyanawala" <
>>>> [email-masked]>
>>>> *Sent: *Tuesday, September 13, 2022 1:59:35 PM
>>>> *Subject: *Re: Freshchat Account migration
>>>>
>>>> Hi Roshni,
>>>>
>>>> I have addedd @murtaza <[email-masked]> here.
>>>> He will share the OTP for +97(154) 305-9573. He is available now.
>>>>
>>>> For  +96(656) 311-0227 I am checking with concerned person. I will
>>>> share the preferred time asap.
>>>>
>>>>
>>>> Regards,
>>>> Ashish Dabral
>>>>
>>>> ------------------------------
>>>> *From: *"roshni rajamani" <[email-masked]>
>>>> *To: *"Harini Dhanasekar" <[email-masked]>
>>>> *Cc: *"Ashish Dabral" <[email-masked]>, "Vivek Rajan" <
>>>> [email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <
>>>> [email-masked]>, "chetan lohani" <
>>>> [email-masked]>, "Shyam Narayan" <
>>>> [email-masked]>, "mustehsan.siddiqui" <
>>>> [email-masked]>, "Bhalakumaran Rajasekaran" <
>>>> [email-masked]>, "Pranav Rathi" <
>>>> [email-masked]>
>>>> *Sent: *Tuesday, September 13, 2022 1:27:58 PM
>>>> *Subject: *Re: Freshchat Account migration
>>>>
>>>> Hi Team,
>>>> Both the numbers have considerable amount of volume.
>>>>
>>>> To port the numbers, we have to delete the connection from our end and
>>>> you need to redo the OTP verification process again to connect the number.
>>>> This will incur a downtime from the time we delete the connection until you
>>>> complete the OTP process.
>>>>
>>>> Can you confirm if you have access to these phone numbers to do the OTP
>>>> verification process? If yes, kindly let us know your preferred time slots
>>>> to start the migration process.
>>>>
>>>>
>>>> Best,
>>>> Roshni
>>>> Product Solutions & Partnerships
>>>>
>>>>
>>>> On Tue, Sep 13, 2022 at 11:59 AM Harini Dhanasekar <
>>>> [email-masked]> wrote:
>>>>
>>>>> +Bhalakumaran Rajasekaran <[email-masked]> +Pranav
>>>>> Rathi <[email-masked]>
>>>>>
>>>>> Hi Bhala/Roshni,
>>>>>
>>>>> Please confirm if the whatsapp numbers are ported to the new Freshchat
>>>>> account.
>>>>>
>>>>> Regards,
>>>>> Harini Dhanasekar
>>>>>
>>>>> On Tue, Sep 13, 2022, 11:46 AM Ashish Dabral <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Roshni,
>>>>>>
>>>>>> Can you please confirm if it is done?
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>> Ashish Dabral
>>>>>>
>>>>>> ------------------------------
>>>>>> *From: *"Vivek Rajan" <[email-masked]>
>>>>>> *To: *"Mahmoud Emadeldin Mahmoud Elsayed" <
>>>>>> [email-masked]>
>>>>>> *Cc: *"Ashish Dabral" <[email-masked]>, "chetan lohani" <
>>>>>> [email-masked]>, "Shyam Narayan" <
>>>>>> [email-masked]>, "mustehsan.siddiqui" <
>>>>>> [email-masked]>, "Harini Dhanasekar" <
>>>>>> [email-masked]>, "roshni rajamani" <
>>>>>> [email-masked]>
>>>>>> *Sent: *Friday, September 9, 2022 5:09:57 PM
>>>>>> *Subject: *Re: Freshchat Account migration
>>>>>>
>>>>>> Sure Mahmoud..Roshini will help here.
>>>>>>
>>>>>> @Roshni Rajamani <[email-masked]> Can you help in
>>>>>> redeploying the below WA numbers to the new instance as requested
>>>>>>
>>>>>> Regards
>>>>>> Vivek
>>>>>>
>>>>>>
>>>>>> On Fri, 9 Sept, 2022, 17:03 Mahmoud Emadeldin Mahmoud Elsayed, <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Vivek,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly assist with reintegrating the below WhatsApp business numbers
>>>>>>> to landmarkgroup16.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> +97(154) 305-9573
>>>>>>>
>>>>>>> +96(656) 311-0227
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>> *From:* Vivek Rajan <[email-masked]>
>>>>>>> *Sent:* Friday, September 9, 2022 3:19 PM
>>>>>>> *To:* Ashish Dabral <[email-masked]>
>>>>>>> *Cc:* chetan lohani <[email-masked]>; Shyam Narayan <
>>>>>>> [email-masked]>; Mustehsan Siddiqui <
>>>>>>> [email-masked]>; Mahmoud Emadeldin Mahmoud
>>>>>>> Elsayed <[email-masked]>; Harini Dhanasekar <
>>>>>>> [email-masked]>
>>>>>>> *Subject:* Re: Freshchat Account migration
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *CAUTION: External email sender. Use care when clicking on links or
>>>>>>> opening attachments! *
>>>>>>>
>>>>>>> Hi Ashish
>>>>>>>
>>>>>>> Could you help me with a little more detail on this?
>>>>>>>
>>>>>>> If you wish to redeploy the agents onto landmarkgroup16 domain you
>>>>>>> can do that with the help of the admin access..Requested seats are
>>>>>>> available on the new domain.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> If you are looking for data migration or something technical please
>>>>>>> elaborate.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Mahmoud Emadeldin Mahmoud Elsayed
>>>>>>> <[email-masked]> or @Mustehsan Siddiqui
>>>>>>> <[email-masked]> fyi please
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Vivek
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, 9 Sept, 2022, 15:47 Roshni Rajamani, <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Adding @Vivek Rajan <[email-masked]> since Harini is
>>>>>>> currently.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Vivek - Landmark group want complete product migration from
>>>>>>> landmarkgroup.freshchat.com to landmarkgroup16.freshchat.com.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Can you assist with this process?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best,
>>>>>>>
>>>>>>> Roshni
>>>>>>> Product Solutions & Partnerships
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Sep 9, 2022 at 2:49 PM Ashish Dabral <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Roshni,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We want complete migration.
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>> Ashish Dabral
>>>>>>>
>>>>>>>
>>>>>>> ------------------------------
>>>>>>>
>>>>>>> *From: *"roshni rajamani" <[email-masked]>
>>>>>>> *To: *"Ashish Dabral" <[email-masked]>, "Harini Dhanasekar" <
>>>>>>> [email-masked]>
>>>>>>> *Cc: *"chetan lohani" <[email-masked]>
>>>>>>> *Sent: *Friday, September 9, 2022 2:47:28 PM
>>>>>>> *Subject: *Re: Freshchat Account migration
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Adding @Harini Dhanasekar <[email-masked]> - Your
>>>>>>> Customer Success Manager for visibility.
>>>>>>>
>>>>>>> Ashish - Do you want complete migration of account settings or is
>>>>>>> anything in particular like WhatsApp number migration?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> If anything specific - please let me know the settings that you want
>>>>>>> to migrate to the new account.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best,
>>>>>>>
>>>>>>> Roshni
>>>>>>> Product Solutions & Partnerships
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Sep 9, 2022 at 2:33 PM Ashish Dabral <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Roshni,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We are moving away from landmarkgroup.freshchat.com to
>>>>>>> landmarkgroup16.freshchat.com. We need your help for migration.
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>> Ashish Dabral
>>>>>>>
>>>>>>>
>>>>>>> ------------------------------
>>>>>>>
>>>>>>> *From: *"roshni rajamani" <[email-masked]>
>>>>>>> *To: *"Ashish Dabral" <[email-masked]>
>>>>>>> *Cc: *"chetan lohani" <[email-masked]>
>>>>>>> *Sent: *Friday, September 9, 2022 2:26:33 PM
>>>>>>> *Subject: *Re: Freshchat Account migration
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Ashish,
>>>>>>>
>>>>>>> Can you elaborate on your request in detail?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best,
>>>>>>>
>>>>>>> Roshni
>>>>>>> Product Solutions & Partnerships
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Sep 9, 2022 at 2:05 PM Ashish Dabral <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Roshni,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Could you please confirm?
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>> Ashish Dabral
>>>>>>>
>>>>>>>
>>>>>>> ------------------------------
>>>>>>>
>>>>>>> *From: *"Ashish Dabral" <[email-masked]>
>>>>>>> *To: *"roshni rajamani" <[email-masked]>
>>>>>>> *Cc: *"chetan lohani" <[email-masked]>
>>>>>>> *Sent: *Thursday, September 8, 2022 5:05:04 PM
>>>>>>> *Subject: *Freshchat Account migration
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Roshni,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We need your help for account migration. Please let us know how can
>>>>>>> we proceed.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>> Ashish Dabral
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *The content of this e-mail is confidential and is intended solely
>>>>>>> for the use of the individual or entity to whom it is addressed. If you
>>>>>>> have received this e-mail by mistake, please reply to this e-mail and
>>>>>>> follow with its deletion. If you are not the intended recipient, please
>>>>>>> note that it shall be considered unlawful to copy, forward or in any manner
>>>>>>> reveal the contents of this e-mail or any part thereof to anyone. Although
>>>>>>> Freshworks has taken reasonable precautions to ensure no malware is present
>>>>>>> in this e-mail, Freshworks cannot accept responsibility for any loss or
>>>>>>> damage arising from the use of this e-mail or attachments.*
>>>>>>>
>>>>>>>
>>>>>>> *The content of this e-mail is confidential and is intended solely
>>>>>>> for the use of the individual or entity to whom it is addressed. If you
>>>>>>> have received this e-mail by mistake, please reply to this e-mail and
>>>>>>> follow with its deletion. If you are not the intended recipient, please
>>>>>>> note that it shall be considered unlawful to copy, forward or in any manner
>>>>>>> reveal the contents of this e-mail or any part thereof to anyone. Although
>>>>>>> Freshworks has taken reasonable precautions to ensure no malware is present
>>>>>>> in this e-mail, Freshworks cannot accept responsibility for any loss or
>>>>>>> damage arising from the use of this e-mail or attachments.*
>>>>>>>
>>>>>>>
>>>>>>> *The content of this e-mail is confidential and is intended solely
>>>>>>> for the use of the individual or entity to whom it is addressed. If you
>>>>>>> have received this e-mail by mistake, please reply to this e-mail and
>>>>>>> follow with its deletion. If you are not the intended recipient, please
>>>>>>> note that it shall be considered unlawful to copy, forward or in any manner
>>>>>>> reveal the contents of this e-mail or any part thereof to anyone. Although
>>>>>>> Freshworks has taken reasonable precautions to ensure no malware is present
>>>>>>> in this e-mail, Freshworks cannot accept responsibility for any loss or
>>>>>>> damage arising from the use of this e-mail or attachments.*
>>>>>>> This e-mail message (which includes attachment/s thereto, if any,
>>>>>>> and the information therein), is legally privileged, proprietary, strictly
>>>>>>> confidential and exempt from disclosure, which is not waived or lost by
>>>>>>> mis-transmission or error. If you are not the original intended recipient
>>>>>>> of this message, it may be unlawful and illegal for you to read, print,
>>>>>>> retain, copy, disseminate, disclose or otherwise use this message, or take
>>>>>>> any action in reliance on it, and the same is prohibited and forbidden. If
>>>>>>> you have received this email in error, please notify the sender immediately
>>>>>>> by return reply and delete the message from your system without printing or
>>>>>>> making a copy. Neither the sender nor we are liable for any loss or damage
>>>>>>> as a result of this message, or for any delay, interception, corruption,
>>>>>>> virus, error, omission, improper or incomplete transmission thereof.
>>>>>>> www.landmarkgroup.com
>>>>>>>
>>>>>>
>>>>>> *The content of this e-mail is confidential and is intended solely
>>>>>> for the use of the individual or entity to whom it is addressed. If you
>>>>>> have received this e-mail by mistake, please reply to this e-mail and
>>>>>> follow with its deletion. If you are not the intended recipient, please
>>>>>> note that it shall be considered unlawful to copy, forward or in any manner
>>>>>> reveal the contents of this e-mail or any part thereof to anyone. Although
>>>>>> Freshworks has taken reasonable precautions to ensure no malware is present
>>>>>> in this e-mail, Freshworks cannot accept responsibility for any loss or
>>>>>> damage arising from the use of this e-mail or attachments.*
>>>>>>
>>>>>
>>>> *The content of this e-mail is confidential and is intended solely for
>>>> the use of the individual or entity to whom it is addressed. If you have
>>>> received this e-mail by mistake, please reply to this e-mail and follow
>>>> with its deletion. If you are not the intended recipient, please note that
>>>> it shall be considered unlawful to copy, forward or in any manner reveal
>>>> the contents of this e-mail or any part thereof to anyone. Although
>>>> Freshworks has taken reasonable precautions to ensure no malware is present
>>>> in this e-mail, Freshworks cannot accept responsibility for any loss or
>>>> damage arising from the use of this e-mail or attachments.*
>>>>
>>>>
>> *The content of this e-mail is confidential and is intended solely for
>> the use of the individual or entity to whom it is addressed. If you have
>> received this e-mail by mistake, please reply to this e-mail and follow
>> with its deletion. If you are not the intended recipient, please note that
>> it shall be considered unlawful to copy, forward or in any manner reveal
>> the contents of this e-mail or any part thereof to anyone. Although
>> Freshworks has taken reasonable precautions to ensure no malware is present
>> in this e-mail, Freshworks cannot accept responsibility for any loss or
>> damage arising from the use of this e-mail or attachments.*
>>
>
> *The content of this e-mail is confidential and is intended solely for the
> use of the individual or entity to whom it is addressed. If you have
> received this e-mail by mistake, please reply to this e-mail and follow
> with its deletion. If you are not the intended recipient, please note that
> it shall be considered unlawful to copy, forward or in any manner reveal
> the contents of this e-mail or any part thereof to anyone. Although
> Freshworks has taken reasonable precautions to ensure no malware is present
> in this e-mail, Freshworks cannot accept responsibility for any loss or
> damage arising from the use of this e-mail or attachments.*
>

-- 
**The content of this e-mail is confidential and is intended solely for the 
use of the individual or entity to whom it is addressed. If you have 
received this e-mail by mistake, please reply to this e-mail and follow 
with its deletion. If you are not the intended recipient, please note that 
it shall be considered unlawful to copy, forward or in any manner reveal 
the contents of this e-mail or any part thereof to anyone. Although 
Freshworks has taken reasonable precautions to ensure no malware is present 
in this e-mail, Freshworks cannot accept responsibility for any loss or 
damage arising from the use of this e-mail or attachments.**