Subject: Re: Freshchat Account migration
From: Ashish Dabral <[email-masked]>
To: roshni rajamani <[email-masked]>
Cc: Harini Dhanasekar <[email-masked]>, Vivek Rajan <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Shyam Narayan <[email-masked]>, "mustehsan.siddiqui" <[email-masked]>, Bhalakumaran Rajasekaran <[email-masked]>, Pranav Rathi <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Ismail Aboukhater <[email-masked]>
Date: Tue, 13 Sep 2022 09:11:03 -0700 (MST)

Hello Roshini, 

These are odd hours and no one available for sharing the OTP. Can you please setup both numbers in Old freshchat. 

Also, as I can see +97(154) 305-9573 number is still in old freshchat. However, we are not receiving the chats, what is the issue? 

Please fix it asap as we are not able to chat with customers. 

Regards, 
Ashish Dabral 

From: "roshni rajamani" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Harini Dhanasekar" <[email-masked]>, "Vivek Rajan" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Shyam Narayan" <[email-masked]>, "mustehsan.siddiqui" <[email-masked]>, "Bhalakumaran Rajasekaran" <[email-masked]>, "Pranav Rathi" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Ismail Aboukhater" <[email-masked]> 
Sent: Tuesday, September 13, 2022 8:29:02 PM 
Subject: Re: Freshchat Account migration 

Hi Team, 
You need to configure the OTP from your new account. 

Next step for WhatsApp integration - OTP Authentication. 

You can trigger the OTP from your Freshchat dashboard and complete the integration. 

Go to settings-->Channels--->WhatsApp--->Configure and choose the mode of receiving the OTP. 

If it is a landline number and if you have any automated messages like a welcome message, make sure that you disable it in order to receive the voice call. 

After OTP Authentication 

Once the OTP is verified, you can test this out by sending a message to the WhatsApp number and see if you receive the message in your Freshchat account 

If you need any further assistance, please let me know and I will be happy to help. 

Best, 
Roshni 
Product Solutions & Partnerships 

On Tue, Sep 13, 2022 at 8:23 PM Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hello Team, 

We are not receiving chats on our current account right now. Did you make some changes? 

Also, we did not receive the OTP yet. 

Regards, 
Ashish Dabral 

From: "roshni rajamani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Harini Dhanasekar" < [ mailto:[email-masked] | [email-masked] ] >, "Vivek Rajan" < [ mailto:[email-masked] | [email-masked] ] >, "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] >, "Shyam Narayan" < [ mailto:[email-masked] | [email-masked] ] >, "mustehsan.siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Bhalakumaran Rajasekaran" < [ mailto:[email-masked] | [email-masked] ] >, "Pranav Rathi" < [ mailto:[email-masked] | [email-masked] ] >, "murtaza kutiyanawala" < [ mailto:[email-masked] | [email-masked] ] >, "Ismail Aboukhater" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 13, 2022 7:50:09 PM 
Subject: Re: Freshchat Account migration 

Hi Team, 
You can proceed with the OTP verification process for the number - +966563110227 

I will let you know once the other number is ready as well. 

Best, 
Roshni 
Product Solutions & Partnerships 

On Tue, Sep 13, 2022 at 7:19 PM Roshni Rajamani < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Team, 
We are starting the migration process now. 

I will let you know once we have completed the setup from our end and will ask you to do the OTP verification in another 30 - 45 mins from now. 

Best, 
Roshni 
Product Solutions & Partnerships 

On Tue, Sep 13, 2022 at 5:53 PM Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Roshni, 

We have both numbers available for the OTP. Please confirm when can we do the migration process. 

Regards, 
Ashish Dabral 

From: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
To: "roshni rajamani" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Harini Dhanasekar" < [ mailto:[email-masked] | [email-masked] ] >, "Vivek Rajan" < [ mailto:[email-masked] | [email-masked] ] >, "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] >, "chetan lohani" < [ mailto:[email-masked] | [email-masked] ] >, "Shyam Narayan" < [ mailto:[email-masked] | [email-masked] ] >, "mustehsan.siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Bhalakumaran Rajasekaran" < [ mailto:[email-masked] | [email-masked] ] >, "Pranav Rathi" < [ mailto:[email-masked] | [email-masked] ] >, "murtaza kutiyanawala" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 13, 2022 5:02:03 PM 
Subject: Re: Freshchat Account migration 

Hi Roshni, 

Can you please confirm what time will you mirgrate the setting for +96(656) 311-0227? 

Regards, 
Ashish Dabral 

From: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
To: "roshni rajamani" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Harini Dhanasekar" < [ mailto:[email-masked] | [email-masked] ] >, "Vivek Rajan" < [ mailto:[email-masked] | [email-masked] ] >, "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] >, "chetan lohani" < [ mailto:[email-masked] | [email-masked] ] >, "Shyam Narayan" < [ mailto:[email-masked] | [email-masked] ] >, "mustehsan.siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Bhalakumaran Rajasekaran" < [ mailto:[email-masked] | [email-masked] ] >, "Pranav Rathi" < [ mailto:[email-masked] | [email-masked] ] >, "murtaza kutiyanawala" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 13, 2022 1:59:35 PM 
Subject: Re: Freshchat Account migration 

Hi Roshni, 

I have addedd [ mailto:[email-masked] | @murtaza ] here. He will share the OTP for +97(154) 305-9573. He is available now. 

For +96(656) 311-0227 I am checking with concerned person. I will share the preferred time asap. 

Regards, 
Ashish Dabral 

From: "roshni rajamani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Harini Dhanasekar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] >, "Vivek Rajan" < [ mailto:[email-masked] | [email-masked] ] >, "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] >, "chetan lohani" < [ mailto:[email-masked] | [email-masked] ] >, "Shyam Narayan" < [ mailto:[email-masked] | [email-masked] ] >, "mustehsan.siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Bhalakumaran Rajasekaran" < [ mailto:[email-masked] | [email-masked] ] >, "Pranav Rathi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 13, 2022 1:27:58 PM 
Subject: Re: Freshchat Account migration 

Hi Team, 
Both the numbers have considerable amount of volume. 

To port the numbers, we have to delete the connection from our end and you need to redo the OTP verification process again to connect the number. This will incur a downtime from the time we delete the connection until you complete the OTP process. 

Can you confirm if you have access to these phone numbers to do the OTP verification process? If yes, kindly let us know your preferred time slots to start the migration process. 

Best, 
Roshni 
Product Solutions & Partnerships 

On Tue, Sep 13, 2022 at 11:59 AM Harini Dhanasekar < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

[ mailto:[email-masked] | +Bhalakumaran Rajasekaran ] [ mailto:[email-masked] | +Pranav Rathi ] 

Hi Bhala/Roshni, 

Please confirm if the whatsapp numbers are ported to the new Freshchat account. 

Regards, 
Harini Dhanasekar 

On Tue, Sep 13, 2022, 11:46 AM Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Roshni, 

Can you please confirm if it is done? 

Regards, 
Ashish Dabral 

From: "Vivek Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] >, "chetan lohani" < [ mailto:[email-masked] | [email-masked] ] >, "Shyam Narayan" < [ mailto:[email-masked] | [email-masked] ] >, "mustehsan.siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Harini Dhanasekar" < [ mailto:[email-masked] | [email-masked] ] >, "roshni rajamani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, September 9, 2022 5:09:57 PM 
Subject: Re: Freshchat Account migration 

Sure Mahmoud..Roshini will help here. 

[ mailto:[email-masked] | @Roshni Rajamani ] Can you help in redeploying the below WA numbers to the new instance as requested 

Regards 
Vivek 

On Fri, 9 Sept, 2022, 17:03 Mahmoud Emadeldin Mahmoud Elsayed, < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Vivek, 

Kindly assist with reintegrating the below WhatsApp business numbers to landmarkgroup16. 

+97(154) 305-9573 

+96(656) 311-0227 

Thanks 

From: Vivek Rajan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, September 9, 2022 3:19 PM 
To: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Cc: chetan lohani < [ mailto:[email-masked] | [email-masked] ] >; Shyam Narayan < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Harini Dhanasekar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Freshchat Account migration 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Ashish 

Could you help me with a little more detail on this? 

If you wish to redeploy the agents onto landmarkgroup16 domain you can do that with the help of the admin access..Requested seats are available on the new domain. 

If you are looking for data migration or something technical please elaborate. 

[ mailto:[email-masked] | @Mahmoud Emadeldin Mahmoud Elsayed ] or [ mailto:[email-masked] | @Mustehsan Siddiqui ] fyi please 

Regards 

Vivek 

On Fri, 9 Sept, 2022, 15:47 Roshni Rajamani, < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Adding [ mailto:[email-masked] | @Vivek Rajan ] since Harini is currently. 

Vivek - Landmark group want complete product migration from [ http://landmarkgroup.freshchat.com/ | landmarkgroup.freshchat.com ] to [ http://landmarkgroup16.freshchat.com/ | landmarkgroup16.freshchat.com ] . 

Can you assist with this process? 

Best, 

Roshni 
Product Solutions & Partnerships 

On Fri, Sep 9, 2022 at 2:49 PM Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Roshni, 

We want complete migration. 

Regards, 
Ashish Dabral 

From: "roshni rajamani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] >, "Harini Dhanasekar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "chetan lohani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, September 9, 2022 2:47:28 PM 
Subject: Re: Freshchat Account migration 

Adding [ mailto:[email-masked] | @Harini Dhanasekar ] - Your Customer Success Manager for visibility. 

Ashish - Do you want complete migration of account settings or is anything in particular like WhatsApp number migration? 

If anything specific - please let me know the settings that you want to migrate to the new account. 

Best, 

Roshni 
Product Solutions & Partnerships 

On Fri, Sep 9, 2022 at 2:33 PM Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Roshni, 

We are moving away from [ http://landmarkgroup.freshchat.com/ | landmarkgroup.freshchat.com ] to [ http://landmarkgroup16.freshchat.com/ | landmarkgroup16.freshchat.com ] . We need your help for migration. 

Regards, 
Ashish Dabral 

From: "roshni rajamani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "chetan lohani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, September 9, 2022 2:26:33 PM 
Subject: Re: Freshchat Account migration 

Hi Ashish, 

Can you elaborate on your request in detail? 

Best, 

Roshni 
Product Solutions & Partnerships 

On Fri, Sep 9, 2022 at 2:05 PM Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Roshni, 

Could you please confirm? 

Regards, 
Ashish Dabral 

From: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
To: "roshni rajamani" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "chetan lohani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 8, 2022 5:05:04 PM 
Subject: Freshchat Account migration 

Hi Roshni, 

We need your help for account migration. Please let us know how can we proceed. 

Regards, 
Ashish Dabral 

The content of this e-mail is confidential and is intended solely for the use of the individual or entity to whom it is addressed. If you have received this e-mail by mistake, please reply to this e-mail and follow with its deletion. If you are not the intended recipient, please note that it shall be considered unlawful to copy, forward or in any manner reveal the contents of this e-mail or any part thereof to anyone. Although Freshworks has taken reasonable precautions to ensure no malware is present in this e-mail, Freshworks cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments. 

BQ_END

The content of this e-mail is confidential and is intended solely for the use of the individual or entity to whom it is addressed. If you have received this e-mail by mistake, please reply to this e-mail and follow with its deletion. If you are not the intended recipient, please note that it shall be considered unlawful to copy, forward or in any manner reveal the contents of this e-mail or any part thereof to anyone. Although Freshworks has taken reasonable precautions to ensure no malware is present in this e-mail, Freshworks cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments. 

BQ_END

BQ_END

The content of this e-mail is confidential and is intended solely for the use of the individual or entity to whom it is addressed. If you have received this e-mail by mistake, please reply to this e-mail and follow with its deletion. If you are not the intended recipient, please note that it shall be considered unlawful to copy, forward or in any manner reveal the contents of this e-mail or any part thereof to anyone. Although Freshworks has taken reasonable precautions to ensure no malware is present in this e-mail, Freshworks cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments. 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

BQ_END

The content of this e-mail is confidential and is intended solely for the use of the individual or entity to whom it is addressed. If you have received this e-mail by mistake, please reply to this e-mail and follow with its deletion. If you are not the intended recipient, please note that it shall be considered unlawful to copy, forward or in any manner reveal the contents of this e-mail or any part thereof to anyone. Although Freshworks has taken reasonable precautions to ensure no malware is present in this e-mail, Freshworks cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments. 

BQ_END

BQ_END

The content of this e-mail is confidential and is intended solely for the use of the individual or entity to whom it is addressed. If you have received this e-mail by mistake, please reply to this e-mail and follow with its deletion. If you are not the intended recipient, please note that it shall be considered unlawful to copy, forward or in any manner reveal the contents of this e-mail or any part thereof to anyone. Although Freshworks has taken reasonable precautions to ensure no malware is present in this e-mail, Freshworks cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments. 

BQ_END

BQ_END

The content of this e-mail is confidential and is intended solely for the use of the individual or entity to whom it is addressed. If you have received this e-mail by mistake, please reply to this e-mail and follow with its deletion. If you are not the intended recipient, please note that it shall be considered unlawful to copy, forward or in any manner reveal the contents of this e-mail or any part thereof to anyone. Although Freshworks has taken reasonable precautions to ensure no malware is present in this e-mail, Freshworks cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments. 

BQ_END

The content of this e-mail is confidential and is intended solely for the use of the individual or entity to whom it is addressed. If you have received this e-mail by mistake, please reply to this e-mail and follow with its deletion. If you are not the intended recipient, please note that it shall be considered unlawful to copy, forward or in any manner reveal the contents of this e-mail or any part thereof to anyone. Although Freshworks has taken reasonable precautions to ensure no malware is present in this e-mail, Freshworks cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments.