Subject: RE: Freshchat Account migration
From: Ismail Aboukhater <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>
Date: Tue, 13 Sep 2022 15:21:25 +0000

Hi Ashish

Please update The issue is resolved or still pending ?

Best Regards
Ismail Mohamed
Operation Team - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Roshni Rajamani <[email-masked]>
Sent: Tuesday, September 13, 2022 5:59 PM
To: Ashish Dabral <[email-masked]>
Cc: Harini Dhanasekar <[email-masked]>; Vivek Rajan <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Shyam Narayan <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Bhalakumaran Rajasekaran <[email-masked]>; Pranav Rathi <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ismail Aboukhater <[email-masked]>
Subject: Re: Freshchat Account migration

You don't often get email from [email-masked]<mailto:[email-masked]>. Learn why this is important<https://aka.ms/LearnAboutSenderIdentification>

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Hi Team,

You need to configure the OTP from your new account.

Next step for WhatsApp integration - OTP Authentication.

You can trigger the OTP from your Freshchat dashboard and complete the integration.

Go to settings-->Channels--->WhatsApp--->Configure and choose the mode of receiving the OTP.

If it is a landline number and if you have any automated messages like a welcome message, make sure that you disable it in order to receive the voice call.

After OTP Authentication

 Once the OTP is verified, you can test this out by sending a message to the WhatsApp number and see if you receive the message in your Freshchat account

If you need any further assistance, please let me know and I will be happy to help.

Best,
Roshni
Product Solutions & Partnerships

On Tue, Sep 13, 2022 at 8:23 PM Ashish Dabral <[email-masked]<mailto:[email-masked]>> wrote:
Hello Team,

We are not receiving chats on our current account right now. Did you make some changes?

Also, we did not receive the OTP yet.

Regards,
Ashish Dabral

________________________________
From: "roshni rajamani" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "Harini Dhanasekar" <[email-masked]<mailto:[email-masked]>>, "Vivek Rajan" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "Shyam Narayan" <[email-masked]<mailto:[email-masked]>>, "mustehsan.siddiqui" <[email-masked]<mailto:[email-masked]>>, "Bhalakumaran Rajasekaran" <[email-masked]<mailto:[email-masked]>>, "Pranav Rathi" <[email-masked]<mailto:[email-masked]>>, "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>, "Ismail Aboukhater" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 13, 2022 7:50:09 PM
Subject: Re: Freshchat Account migration

Hi Team,
You can proceed with the OTP verification process for the number - +966563110227

I will let you know once the other number is ready as well.

Best,
Roshni
Product Solutions & Partnerships

On Tue, Sep 13, 2022 at 7:19 PM Roshni Rajamani <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,
We are starting the migration process now.

I will let you know once we have completed the setup from our end and will ask you to do the OTP verification in another 30 - 45 mins from now.

Best,
Roshni
Product Solutions & Partnerships

On Tue, Sep 13, 2022 at 5:53 PM Ashish Dabral <[email-masked]<mailto:[email-masked]>> wrote:
Hi Roshni,

We have both numbers available for the OTP. Please confirm when can we do the migration process.

Regards,
Ashish Dabral

________________________________
From: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
To: "roshni rajamani" <[email-masked]<mailto:[email-masked]>>
Cc: "Harini Dhanasekar" <[email-masked]<mailto:[email-masked]>>, "Vivek Rajan" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "chetan lohani" <[email-masked]<mailto:[email-masked]>>, "Shyam Narayan" <[email-masked]<mailto:[email-masked]>>, "mustehsan.siddiqui" <[email-masked]<mailto:[email-masked]>>, "Bhalakumaran Rajasekaran" <[email-masked]<mailto:[email-masked]>>, "Pranav Rathi" <[email-masked]<mailto:[email-masked]>>, "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 13, 2022 5:02:03 PM
Subject: Re: Freshchat Account migration

Hi Roshni,

Can you please confirm what time will you mirgrate the setting for +96(656) 311-0227?

Regards,
Ashish Dabral

________________________________
From: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
To: "roshni rajamani" <[email-masked]<mailto:[email-masked]>>
Cc: "Harini Dhanasekar" <[email-masked]<mailto:[email-masked]>>, "Vivek Rajan" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "chetan lohani" <[email-masked]<mailto:[email-masked]>>, "Shyam Narayan" <[email-masked]<mailto:[email-masked]>>, "mustehsan.siddiqui" <[email-masked]<mailto:[email-masked]>>, "Bhalakumaran Rajasekaran" <[email-masked]<mailto:[email-masked]>>, "Pranav Rathi" <[email-masked]<mailto:[email-masked]>>, "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 13, 2022 1:59:35 PM
Subject: Re: Freshchat Account migration

Hi Roshni,

I have addedd @murtaza<mailto:[email-masked]> here. He will share the OTP for +97(154) 305-9573. He is available now.

For  +96(656) 311-0227 I am checking with concerned person. I will share the preferred time asap.

Regards,
Ashish Dabral

________________________________
From: "roshni rajamani" <[email-masked]<mailto:[email-masked]>>
To: "Harini Dhanasekar" <[email-masked]<mailto:[email-masked]>>
Cc: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "Vivek Rajan" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "chetan lohani" <[email-masked]<mailto:[email-masked]>>, "Shyam Narayan" <[email-masked]<mailto:[email-masked]>>, "mustehsan.siddiqui" <[email-masked]<mailto:[email-masked]>>, "Bhalakumaran Rajasekaran" <[email-masked]<mailto:[email-masked]>>, "Pranav Rathi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 13, 2022 1:27:58 PM
Subject: Re: Freshchat Account migration

Hi Team,
Both the numbers have considerable amount of volume.

To port the numbers, we have to delete the connection from our end and you need to redo the OTP verification process again to connect the number. This will incur a downtime from the time we delete the connection until you complete the OTP process.

Can you confirm if you have access to these phone numbers to do the OTP verification process? If yes, kindly let us know your preferred time slots to start the migration process.

Best,
Roshni
Product Solutions & Partnerships

On Tue, Sep 13, 2022 at 11:59 AM Harini Dhanasekar <[email-masked]<mailto:[email-masked]>> wrote:
+Bhalakumaran Rajasekaran<mailto:[email-masked]> +Pranav Rathi<mailto:[email-masked]>

Hi Bhala/Roshni,

Please confirm if the whatsapp numbers are ported to the new Freshchat account.
Regards,
Harini Dhanasekar

On Tue, Sep 13, 2022, 11:46 AM Ashish Dabral <[email-masked]<mailto:[email-masked]>> wrote:
Hi Roshni,

Can you please confirm if it is done?

Regards,
Ashish Dabral

________________________________
From: "Vivek Rajan" <[email-masked]<mailto:[email-masked]>>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
Cc: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "chetan lohani" <[email-masked]<mailto:[email-masked]>>, "Shyam Narayan" <[email-masked]<mailto:[email-masked]>>, "mustehsan.siddiqui" <[email-masked]<mailto:[email-masked]>>, "Harini Dhanasekar" <[email-masked]<mailto:[email-masked]>>, "roshni rajamani" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 9, 2022 5:09:57 PM
Subject: Re: Freshchat Account migration

Sure Mahmoud..Roshini will help here.

@Roshni Rajamani<mailto:[email-masked]> Can you help in redeploying the below WA numbers to the new instance as requested

Regards
Vivek

On Fri, 9 Sept, 2022, 17:03 Mahmoud Emadeldin Mahmoud Elsayed, <[email-masked]<mailto:[email-masked]>> wrote:
Hi Vivek,

Kindly assist with reintegrating the below WhatsApp business numbers to landmarkgroup16.

+97(154) 305-9573
+96(656) 311-0227

Thanks
From: Vivek Rajan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 9, 2022 3:19 PM
To: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: chetan lohani <[email-masked]<mailto:[email-masked]>>; Shyam Narayan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Harini Dhanasekar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Freshchat Account migration

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Ashish
Could you help me with a little more detail on this?
If you wish to redeploy the agents onto landmarkgroup16 domain you can do that with the help of the admin access..Requested seats are available on the new domain.

If you are looking for data migration or something technical please elaborate.

@Mahmoud Emadeldin Mahmoud Elsayed<mailto:[email-masked]> or @Mustehsan Siddiqui<mailto:[email-masked]> fyi please

Regards
Vivek

On Fri, 9 Sept, 2022, 15:47 Roshni Rajamani, <[email-masked]<mailto:[email-masked]>> wrote:
Adding @Vivek Rajan<mailto:[email-masked]> since Harini is currently.

Vivek - Landmark group want complete product migration from   landmarkgroup.freshchat.com<http://landmarkgroup.freshchat.com/> to landmarkgroup16.freshchat.com<http://landmarkgroup16.freshchat.com/>.

Can you assist with this process?

Best,
Roshni
Product Solutions & Partnerships

On Fri, Sep 9, 2022 at 2:49 PM Ashish Dabral <[email-masked]<mailto:[email-masked]>> wrote:
Hi Roshni,

We want complete migration.

Regards,
Ashish Dabral

________________________________
From: "roshni rajamani" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "Harini Dhanasekar" <[email-masked]<mailto:[email-masked]>>
Cc: "chetan lohani" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 9, 2022 2:47:28 PM
Subject: Re: Freshchat Account migration

Adding @Harini Dhanasekar<mailto:[email-masked]> - Your Customer Success Manager for visibility.
Ashish - Do you want complete migration of account settings or is anything in particular like WhatsApp number migration?

If anything specific - please let me know the settings that you want to migrate to the new account.

Best,
Roshni
Product Solutions & Partnerships

On Fri, Sep 9, 2022 at 2:33 PM Ashish Dabral <[email-masked]<mailto:[email-masked]>> wrote:
Hi Roshni,

We are moving away from landmarkgroup.freshchat.com<http://landmarkgroup.freshchat.com> to landmarkgroup16.freshchat.com<http://landmarkgroup16.freshchat.com>. We need your help for migration.

Regards,
Ashish Dabral

________________________________
From: "roshni rajamani" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "chetan lohani" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 9, 2022 2:26:33 PM
Subject: Re: Freshchat Account migration

Hi Ashish,
Can you elaborate on your request in detail?

Best,
Roshni
Product Solutions & Partnerships

On Fri, Sep 9, 2022 at 2:05 PM Ashish Dabral <[email-masked]<mailto:[email-masked]>> wrote:
Hi Roshni,

Could you please confirm?

Regards,
Ashish Dabral

________________________________
From: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
To: "roshni rajamani" <[email-masked]<mailto:[email-masked]>>
Cc: "chetan lohani" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 8, 2022 5:05:04 PM
Subject: Freshchat Account migration

Hi Roshni,

We need your help for account migration. Please let us know how can we proceed.

Regards,
Ashish Dabral

The content of this e-mail is confidential and is intended solely for the use of the individual or entity to whom it is addressed. If you have received this e-mail by mistake, please reply to this e-mail and follow with its deletion. If you are not the intended recipient, please note that it shall be considered unlawful to copy, forward or in any manner reveal the contents of this e-mail or any part thereof to anyone. Although Freshworks has taken reasonable precautions to ensure no malware is present in this e-mail, Freshworks cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments.

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The content of this e-mail is confidential and is intended solely for the use of the individual or entity to whom it is addressed. If you have received this e-mail by mistake, please reply to this e-mail and follow with its deletion. If you are not the intended recipient, please note that it shall be considered unlawful to copy, forward or in any manner reveal the contents of this e-mail or any part thereof to anyone. Although Freshworks has taken reasonable precautions to ensure no malware is present in this e-mail, Freshworks cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments.
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

The content of this e-mail is confidential and is intended solely for the use of the individual or entity to whom it is addressed. If you have received this e-mail by mistake, please reply to this e-mail and follow with its deletion. If you are not the intended recipient, please note that it shall be considered unlawful to copy, forward or in any manner reveal the contents of this e-mail or any part thereof to anyone. Although Freshworks has taken reasonable precautions to ensure no malware is present in this e-mail, Freshworks cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments.

The content of this e-mail is confidential and is intended solely for the use of the individual or entity to whom it is addressed. If you have received this e-mail by mistake, please reply to this e-mail and follow with its deletion. If you are not the intended recipient, please note that it shall be considered unlawful to copy, forward or in any manner reveal the contents of this e-mail or any part thereof to anyone. Although Freshworks has taken reasonable precautions to ensure no malware is present in this e-mail, Freshworks cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments.

The content of this e-mail is confidential and is intended solely for the use of the individual or entity to whom it is addressed. If you have received this e-mail by mistake, please reply to this e-mail and follow with its deletion. If you are not the intended recipient, please note that it shall be considered unlawful to copy, forward or in any manner reveal the contents of this e-mail or any part thereof to anyone. Although Freshworks has taken reasonable precautions to ensure no malware is present in this e-mail, Freshworks cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments.

The content of this e-mail is confidential and is intended solely for the use of the individual or entity to whom it is addressed. If you have received this e-mail by mistake, please reply to this e-mail and follow with its deletion. If you are not the intended recipient, please note that it shall be considered unlawful to copy, forward or in any manner reveal the contents of this e-mail or any part thereof to anyone. Although Freshworks has taken reasonable precautions to ensure no malware is present in this e-mail, Freshworks cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments.
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com