Subject: Tech Support Candidate - Swastik Soni
From: Swastik Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Sep 2022 07:44:31 -0400

| | Tech Support Test

Name | Swastik Soni
E-mail | [email-masked]
Phone Number | (110084) 8447395642
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Wazirabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st of all I will check internet connection is working properly or not if yes, then I will restart the browser and system. If it's still not working then I will open another tab in browser to search any of the website to make sure the site we are browsing is not down source. Sometimes it happens when date and time is not correct or location so we make sure that time, date and location is correct

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1Turn on the Bluetooth device.
Step2 turn on the Bluetooth in your mobile from notification bar or from settings connection
Step3 in the Bluetooth section in your phone search for the available devices
Step4 identify the bluetooth device then click on it pair
Step5 once pairing done you are ready to use your device

What according to you makes you a good candidate for customer service or technical support job? | feel that I’m well qualified because I have a bachelor’s degree in computer application. I have advanced skills that will help in technical support.i have knowledge of different operating system, web browser that would help. I first gather info and facts from the customer, then identify and verify the issue. Next, I try common quick fixes. If that’s not successful, I use additional resources to research the issue. I want to be a person that makes life easy for coustomer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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