Subject: English Language Test - vipul asthana
From: vipul asthana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Sep 2022 04:39:01 -0400

| | Foreign Language Screening Test

Name | vipul asthana    /  (+91) 9582251227    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Our delivery partner is not able to deliver the order on the address you shared.

Please share the correct address so that our delivery partner can delivery the order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Sorry, we can't refund the money. You should not let them install the TV if it was scratched already.
We assume that the product is fine if it is not complaint at the time installation.

We do have warranty period for the product. If the product is having technical issues, our technician will reach to you.

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