Subject: Re: Freshchat Account migration
From: Roshni Rajamani <[email-masked]>
To: Harini Dhanasekar <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Vivek Rajan <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, chetan lohani <[email-masked]>, Shyam Narayan <[email-masked]>, "mustehsan.siddiqui" <[email-masked]>, Bhalakumaran Rajasekaran <[email-masked]>, Pranav Rathi <[email-masked]>
Date: Tue, 13 Sep 2022 13:27:58 +0530

Hi Team,

Both the numbers have considerable amount of volume.

To port the numbers, we have to delete the connection from our end and you
need to redo the OTP verification process again to connect the number. This
will incur a downtime from the time we delete the connection until you
complete the OTP process.

Can you confirm if you have access to these phone numbers to do the OTP
verification process? If yes, kindly let us know your preferred time slots
to start the migration process.

Best,
Roshni
Product Solutions & Partnerships

On Tue, Sep 13, 2022 at 11:59 AM Harini Dhanasekar <
[email-masked]> wrote:

> +Bhalakumaran Rajasekaran <[email-masked]> +Pranav
> Rathi <[email-masked]>
>
> Hi Bhala/Roshni,
>
> Please confirm if the whatsapp numbers are ported to the new Freshchat
> account.
>
> Regards,
> Harini Dhanasekar
>
> On Tue, Sep 13, 2022, 11:46 AM Ashish Dabral <[email-masked]> wrote:
>
>> Hi Roshni,
>>
>> Can you please confirm if it is done?
>>
>>
>> Regards,
>> Ashish Dabral
>>
>> ------------------------------
>> *From: *"Vivek Rajan" <[email-masked]>
>> *To: *"Mahmoud Emadeldin Mahmoud Elsayed" <
>> [email-masked]>
>> *Cc: *"Ashish Dabral" <[email-masked]>, "chetan lohani" <
>> [email-masked]>, "Shyam Narayan" <
>> [email-masked]>, "mustehsan.siddiqui" <
>> [email-masked]>, "Harini Dhanasekar" <
>> [email-masked]>, "roshni rajamani" <
>> [email-masked]>
>> *Sent: *Friday, September 9, 2022 5:09:57 PM
>> *Subject: *Re: Freshchat Account migration
>>
>> Sure Mahmoud..Roshini will help here.
>>
>> @Roshni Rajamani <[email-masked]> Can you help in
>> redeploying the below WA numbers to the new instance as requested
>>
>> Regards
>> Vivek
>>
>>
>> On Fri, 9 Sept, 2022, 17:03 Mahmoud Emadeldin Mahmoud Elsayed, <
>> [email-masked]> wrote:
>>
>>> Hi Vivek,
>>>
>>>
>>>
>>> Kindly assist with reintegrating the below WhatsApp business numbers to
>>> landmarkgroup16.
>>>
>>>
>>>
>>> +97(154) 305-9573
>>>
>>> +96(656) 311-0227
>>>
>>>
>>>
>>> Thanks
>>>
>>> *From:* Vivek Rajan <[email-masked]>
>>> *Sent:* Friday, September 9, 2022 3:19 PM
>>> *To:* Ashish Dabral <[email-masked]>
>>> *Cc:* chetan lohani <[email-masked]>; Shyam Narayan <
>>> [email-masked]>; Mustehsan Siddiqui <
>>> [email-masked]>; Mahmoud Emadeldin Mahmoud
>>> Elsayed <[email-masked]>; Harini Dhanasekar <
>>> [email-masked]>
>>> *Subject:* Re: Freshchat Account migration
>>>
>>>
>>>
>>> *CAUTION: External email sender. Use care when clicking on links or
>>> opening attachments! *
>>>
>>> Hi Ashish
>>>
>>> Could you help me with a little more detail on this?
>>>
>>> If you wish to redeploy the agents onto landmarkgroup16 domain you can
>>> do that with the help of the admin access..Requested seats are available on
>>> the new domain.
>>>
>>>
>>>
>>> If you are looking for data migration or something technical please
>>> elaborate.
>>>
>>>
>>>
>>> @Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> or
>>> @Mustehsan Siddiqui <[email-masked]> fyi please
>>>
>>>
>>>
>>> Regards
>>>
>>> Vivek
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Fri, 9 Sept, 2022, 15:47 Roshni Rajamani, <
>>> [email-masked]> wrote:
>>>
>>> Adding @Vivek Rajan <[email-masked]> since Harini is
>>> currently.
>>>
>>>
>>>
>>> Vivek - Landmark group want complete product migration from
>>> landmarkgroup.freshchat.com to landmarkgroup16.freshchat.com.
>>>
>>>
>>>
>>> Can you assist with this process?
>>>
>>>
>>>
>>>
>>>
>>> Best,
>>>
>>> Roshni
>>> Product Solutions & Partnerships
>>>
>>>
>>>
>>>
>>>
>>> On Fri, Sep 9, 2022 at 2:49 PM Ashish Dabral <[email-masked]>
>>> wrote:
>>>
>>> Hi Roshni,
>>>
>>>
>>>
>>> We want complete migration.
>>>
>>>
>>> Regards,
>>> Ashish Dabral
>>>
>>>
>>> ------------------------------
>>>
>>> *From: *"roshni rajamani" <[email-masked]>
>>> *To: *"Ashish Dabral" <[email-masked]>, "Harini Dhanasekar" <
>>> [email-masked]>
>>> *Cc: *"chetan lohani" <[email-masked]>
>>> *Sent: *Friday, September 9, 2022 2:47:28 PM
>>> *Subject: *Re: Freshchat Account migration
>>>
>>>
>>>
>>> Adding @Harini Dhanasekar <[email-masked]> - Your
>>> Customer Success Manager for visibility.
>>>
>>> Ashish - Do you want complete migration of account settings or is
>>> anything in particular like WhatsApp number migration?
>>>
>>>
>>>
>>> If anything specific - please let me know the settings that you want to
>>> migrate to the new account.
>>>
>>>
>>>
>>>
>>> Best,
>>>
>>> Roshni
>>> Product Solutions & Partnerships
>>>
>>>
>>>
>>>
>>>
>>> On Fri, Sep 9, 2022 at 2:33 PM Ashish Dabral <[email-masked]>
>>> wrote:
>>>
>>> Hi Roshni,
>>>
>>>
>>>
>>> We are moving away from landmarkgroup.freshchat.com to
>>> landmarkgroup16.freshchat.com. We need your help for migration.
>>>
>>>
>>> Regards,
>>> Ashish Dabral
>>>
>>>
>>> ------------------------------
>>>
>>> *From: *"roshni rajamani" <[email-masked]>
>>> *To: *"Ashish Dabral" <[email-masked]>
>>> *Cc: *"chetan lohani" <[email-masked]>
>>> *Sent: *Friday, September 9, 2022 2:26:33 PM
>>> *Subject: *Re: Freshchat Account migration
>>>
>>>
>>>
>>> Hi Ashish,
>>>
>>> Can you elaborate on your request in detail?
>>>
>>>
>>>
>>> Best,
>>>
>>> Roshni
>>> Product Solutions & Partnerships
>>>
>>>
>>>
>>>
>>>
>>> On Fri, Sep 9, 2022 at 2:05 PM Ashish Dabral <[email-masked]>
>>> wrote:
>>>
>>> Hi Roshni,
>>>
>>>
>>>
>>> Could you please confirm?
>>>
>>>
>>> Regards,
>>> Ashish Dabral
>>>
>>>
>>> ------------------------------
>>>
>>> *From: *"Ashish Dabral" <[email-masked]>
>>> *To: *"roshni rajamani" <[email-masked]>
>>> *Cc: *"chetan lohani" <[email-masked]>
>>> *Sent: *Thursday, September 8, 2022 5:05:04 PM
>>> *Subject: *Freshchat Account migration
>>>
>>>
>>>
>>> Hi Roshni,
>>>
>>>
>>>
>>> We need your help for account migration. Please let us know how can we
>>> proceed.
>>>
>>>
>>>
>>> Regards,
>>> Ashish Dabral
>>>
>>>
>>>
>>>
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>>>
>>>
>>> *The content of this e-mail is confidential and is intended solely for
>>> the use of the individual or entity to whom it is addressed. If you have
>>> received this e-mail by mistake, please reply to this e-mail and follow
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>>> it shall be considered unlawful to copy, forward or in any manner reveal
>>> the contents of this e-mail or any part thereof to anyone. Although
>>> Freshworks has taken reasonable precautions to ensure no malware is present
>>> in this e-mail, Freshworks cannot accept responsibility for any loss or
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>>> This e-mail message (which includes attachment/s thereto, if any, and
>>> the information therein), is legally privileged, proprietary, strictly
>>> confidential and exempt from disclosure, which is not waived or lost by
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>>>
>>
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>> it shall be considered unlawful to copy, forward or in any manner reveal
>> the contents of this e-mail or any part thereof to anyone. Although
>> Freshworks has taken reasonable precautions to ensure no malware is present
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>> damage arising from the use of this e-mail or attachments.*
>>
>

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it shall be considered unlawful to copy, forward or in any manner reveal 
the contents of this e-mail or any part thereof to anyone. Although 
Freshworks has taken reasonable precautions to ensure no malware is present 
in this e-mail, Freshworks cannot accept responsibility for any loss or 
damage arising from the use of this e-mail or attachments.**