Subject: Daily performance summary for LiveSalesman team for Sep 12th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Sep 2022 09:05:17 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 12th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 5 | 0 | 0 | 5
Sultan Motawa | 0 | 1 | 15 | 2 | 18
Ali hazzaa | 0 | 17 | 15 | 6 | 38
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Anslem Misquitta | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 11 | 3 | 14
Nourah Alfhaid | 0 | 0 | 33 | 6 | 39
taher Mohammad | 0 | 0 | 24 | 4 | 28
Wejdan Alotaibi | 0 | 0 | 77 | 6 | 83
Syed Ataullah | 0 | 0 | 0 | 1 | 1
Grand Total | 0 | 24 | 175 | 28 | 227

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 18
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 17
| | Delayed Delivery (HH) | 2
| | Delivery Status | 112
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | Refund for Other reason | 1
| | Refunds after Return | 3
| | Return item not received | 1
| | Return Request Initiation | 1
Customer Services Total | | | 163
Live Sales | Pre-Sale | Help in completing the order | 26
Live Sales Total | | | 26
Grand Total | | | 189

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 1 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 1 | 2 | 0 | 0 | 3 | 6
Alhamzi Mohammed | 1 | 1 | 0 | 7 | 11 | 14 | 34
Ali hazzaa | 16 | 8 | 8 | 8 | 11 | 16 | 67
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 1 | 2
Khaled Sufian | 0 | 0 | 1 | 0 | 0 | 2 | 3
Ali Ibraheem | 1 | 0 | 2 | 2 | 0 | 4 | 9
Abdallah Ahmed | 3 | 2 | 0 | 2 | 1 | 6 | 14
Mohiuddin Lsm | 4 | 0 | 4 | 4 | 2 | 5 | 19
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 6 | 0 | 0 | 0 | 1 | 4 | 11
Sultan Motawa | 7 | 0 | 1 | 0 | 1 | 1 | 10
! Hassan Bin Saeed | 8 | 9 | 4 | 4 | 4 | 1 | 30
| 0 | 0 | 1 | 1 | 0 | 1 | 3
Syed Ataullah | 2 | 0 | 0 | 1 | 0 | 0 | 3
Malek Hosan | 7 | 1 | 0 | 2 | 0 | 0 | 10
Jok Kuol | 0 | 0 | 2 | 0 | 0 | 0 | 2
Wejdan Alotaibi | 6 | 0 | 1 | 0 | 0 | 0 | 7
Nourah Alfhaid | 7 | 2 | 0 | 0 | 0 | 0 | 9
Grand Total | 68 | 24 | 26 | 32 | 31 | 59 | 240

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 2 | 1 | 3
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 3 | 0 | 0 | 1 | 0 | 1 | 5
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 1 | 2 | 0 | 0 | 0 | 0 | 3
Mohiuddin Lsm | 2 | 1 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ali hazzaa | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 14 | 3 | 0 | 1 | 2 | 7 | 27

Please feel free to reach out for any further clarifications.