Subject: Daily performance summary for LiveSalesman team for Sep 12th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Sep 2022 09:01:17 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 12th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 15 | 9 | 12 | 0 | 9 | 45
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 7 | 1 | 19 | 0 | 5 | 32
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 1 | 25 | 0 | 0 | 26
Mohiuddin Lsm | 0 | 3 | 18 | 0 | 9 | 30
Waseem Ahemad . Khan | 2 | 5 | 24 | 0 | 0 | 31
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 26 | 19 | 98 | 0 | 24 | 167

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 36
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 2
| | Delivery Status | 8
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 3
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 61
Mattress Related | Post-Sales | Sagging | 2
Mattress Related Total | | | 2
No Answer | (blank) | (blank) | 1
| No Answer | (blank) | 1
No Answer Total | | | 4
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 13
| Other Enquiry | (blank) | 1
| | Offers | 1
| | Store Availability | 6
| | Store Location | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | Combo | 1
PreSales Total | | | 26
Grand Total | | | 93

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 4 | 3 | 1 | 2 | 0 | 2 | 12
| 0 | 0 | 7 | 3 | 1 | 3 | 14
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Aws Adra | 1 | 0 | 0 | 2 | 0 | 0 | 3
Malek Hosan | 0 | 0 | 2 | 0 | 0 | 0 | 2
Hasan Nour | 0 | 3 | 0 | 0 | 0 | 0 | 3
Grand Total | 5 | 6 | 10 | 7 | 2 | 5 | 35

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 3 | 1 | 0 | 0 | 3 | 11
Aws Adra | 7 | 5 | 4 | 2 | 6 | 8 | 32
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 4 | 5
Jok Kuol | 3 | 1 | 2 | 2 | 1 | 6 | 15
Waseem Ahemad . Khan | 5 | 1 | 0 | 1 | 3 | 2 | 12
| 0 | 0 | 0 | 0 | 0 | 5 | 5
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 2 | 5
Anslem Misquitta | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 11 | 7 | 5 | 10 | 30 | 86

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Jok Kuol | 2 | 2 | 0 | 0 | 0 | 1 | 5
Aws Adra | 11 | 0 | 0 | 0 | 0 | 2 | 13
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 1 | 1 | 3
Murtaza Kutiyanawala | 0 | 1 | 2 | 1 | 0 | 0 | 4
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 20 | 3 | 2 | 2 | 1 | 10 | 38

Please feel free to reach out for any further clarifications.