Subject: HFL Chats audit for 09/12/2022
From: Harsh Sharma <[email-masked]>
To: "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 12 Sep 2022 16:36:13 -0700 (MST)

Hello Team, 

Please find the feedback for the HFL chats audit on 09/12/2022: 

Customer Details: Robert Meinecke (Phone: 6238065575) (email: [email-masked]) 
Agent: Harsh 
Comment: Cx wanted to restart the AS on STS price. The agent updated the subscription. Cx also wanted to change card details, agent shared the cc update link. UC notes were updated. 

Cx contacted again on chat to check if he is getting the Blood Flow Optimizer as he doesn't want BPO, informed the same. 

Customer Details: Mario Triballi (Phone: 0044758743586) (email: [email-masked]) 
Agent: Harsh 
Comment: Cx wanted to know about the order status. The agent shared the tracking details and chat was closed as per process guidelines. 

No missed/abandoned chats. 

Thanks and regards, 
Harsh Sharma