Subject: JayWay Travels chat audit for 09/12/2022
From: Harsh Sharma <[email-masked]>
To: "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 12 Sep 2022 16:19:05 -0700 (MST)

Hello Team, 

Please find the feedback for the JayWay Travels chats audit on 09/12/2022: 

Chat ID: RIS34YEALP 
Agent: Jason 
Comment: Chat was handled as per process guidelines. All the required details were gathered from the cx for lead generation and were forwarded to the client. However, while asking for lead details from the customer, don't put a phone number as optional. Kindly use the canned response we have. 

Chat ID: RIQ3OSJGJQ 
Agent: Jason 
Comment: Chat was handled as per process guidelines. All the required details were gathered from the cx for lead generation and were forwarded to the client. However, while asking for lead details from the customer, don't put a phone number as optional. Kindly use the canned response we have. 

Chat ID: RIN39ERUYD 
Agent: Anish 
Comment: Chat was handled as per process guidelines. All the required details were gathered from the cx for lead generation and were forwarded to the client. Cx left before sharing the country traveling from. 

No missed/abandoned chats. 

Thanks and regards, 
Harsh Sharma