Subject: English Language Test - Sapna Jha
From: Sapna Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Sep 2022 15:10:22 -0400

| | Foreign Language Screening Test

Name | Sapna Jha    /  (91) 9313787329    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I will say him that sir as I am checking your product status your delivery address is wrong. Sorry for the inconvenience. Can you give me your correct delivery address so that I can forward new address to logistic team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir
I am really sorry for the inconvenience. I will try my best to resolve your problem. I understand your problem and forwarding a request to my team. My team will contact you soon. Thank you

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