Subject: English Language Test - kartik kumar
From: kartik kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Sep 2022 09:38:31 -0400

| | Foreign Language Screening Test

Name | kartik kumar    /  (+91) 7838462271    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

Thanks for contacting us. I'm happy to help you with your issue. I'm so sorry your courier hasn't reached you yet. I just checked your package details and found out that you have ordered a hand bag and we started the shipping process of your order on the same day and as per the details your address is wrong on the courier, so your order has not arrived yet. You tell us your correct address then we will make correction in our details and reach your order as soon as possible.

For more information visit our official website or feel free to contact us. We are always here for our customers.

Thanks,
Kartik (Customer care executive)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr. Abdul,

Thank you for contacting us about the damaged product you received. I am very sorry this has happened and wish to make it right for you. I am sending a replacement product which will arriving soon and I personally inspected for damage before shipping.

I apologize for any inconvenience you have experienced and hope that you'll continue to do business with us in the future.

For more information feel free to contact us. We are always here for our customers.

Best Regards,
Homebox Team

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