Subject: Daily performance summary for LiveSalesman team for Sep 11th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Sep 2022 09:05:17 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 11th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 31 | 0 | 7 | 38
Sultan Motawa | 0 | 0 | 27 | 10 | 37
Malek Hosan | 0 | 10 | 2 | 9 | 21
Hasan Nour | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 2 | 3 | 0 | 5
Ali hazzaa | 0 | 2 | 6 | 2 | 10
! Hassan Bin Saeed | 0 | 0 | 7 | 4 | 11
Ali Ibraheem | 0 | 0 | 33 | 5 | 38
Nourah Alfhaid | 0 | 0 | 54 | 7 | 61
taher Mohammad | 0 | 0 | 26 | 5 | 31
Wejdan Alotaibi | 0 | 2 | 76 | 2 | 80
Grand Total | 0 | 47 | 234 | 51 | 332

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 71
| Delivery Related | (blank) | 1
| | Damage during delivery | 2
| | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 7
| | Delivery Status | 135
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 226
Live Sales | Pre-Sale | Help in completing the order | 32
| | Promotion guide | 1
Live Sales Total | | | 33
No Answer Total | | | 2
No Answer | (blank) | (blank) | 2
PreSales | | (blank) | 3
PreSales Total | | | 3
Grand Total | | | 264

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 0 | 2 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 2 | 0 | 1 | 0 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 5 | 0 | 0 | 0 | 3 | 8
Alhamzi Mohammed | 1 | 0 | 2 | 7 | 6 | 13 | 29
Ali hazzaa | 15 | 7 | 8 | 13 | 5 | 20 | 68
Hasan Nour | 2 | 1 | 1 | 1 | 0 | 1 | 6
Khaled Sufian | 1 | 2 | 0 | 0 | 0 | 2 | 5
Ali Ibraheem | 7 | 1 | 1 | 2 | 1 | 4 | 16
Abdallah Ahmed | 8 | 3 | 1 | 2 | 1 | 6 | 21
Mohiuddin Lsm | 0 | 1 | 5 | 5 | 1 | 6 | 18
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 9 | 0 | 0 | 0 | 1 | 4 | 14
! Hassan Bin Saeed | 8 | 7 | 1 | 0 | 3 | 2 | 21
Sultan Motawa | 9 | 0 | 1 | 0 | 1 | 1 | 12
| 0 | 0 | 1 | 1 | 0 | 1 | 3
Syed Ataullah | 2 | 2 | 0 | 1 | 0 | 0 | 5
Malek Hosan | 4 | 1 | 3 | 0 | 0 | 0 | 8
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 1 | 1 | 0 | 0 | 0 | 0 | 2
Nourah Alfhaid | 10 | 0 | 0 | 0 | 0 | 0 | 10
Grand Total | 77 | 31 | 25 | 32 | 19 | 64 | 248

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 1 | 1 | 3
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 6 | 0 | 0 | 0 | 0 | 1 | 7
Ali Ibraheem | 0 | 0 | 0 | 1 | 0 | 1 | 2
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 2 | 2 | 0 | 0 | 0 | 0 | 4
Ali hazzaa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 15 | 3 | 0 | 1 | 1 | 7 | 27

Please feel free to reach out for any further clarifications.