Subject: Arabic Language Test - Md Asif Iqbal
From: Md Asif Iqbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Sep 2022 09:20:51 -0400

| | Foreign Language Screening Test

Name | Md Asif Iqbal    /  (+91) 8789343720    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,sir the courier tried to deliver your order to you at the same address that you had given to us but unfortunately your order as per the courier is wrong, so please check your address that you had given us to deliver the order and kindly let us know whether the address is correct or wrong.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, sir
We have received your complane that the TV Cabinet you purchased from us has too many scratches on it. It is very shocking for us because as per our knowledge the TV was perfect,so you can&#039;t be able to return but when you provide us with evidence like video of disclosing the the TV.
Thank you

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