Subject: Tech Support Candidate - Mansi Bansal
From: Mansi Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Sep 2022 08:50:16 -0400

| | Tech Support Test

Name | Mansi Bansal
E-mail | [email-masked]
Phone Number | (91) 7417499180
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saharanpur, Uttar Pradesh, India
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the website.
2. Will make sure my internet connection is working.
3. Will make sure cookies are enabled.
4.Clear cache and cookies.
5. Check if web browser is updated.
6. Restart web browser.
7. Will try different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from top of screen.
2. Touch and hold Bluetooth.
3.Click on pair new device if not available then check in available devices.
4. Tab on the Bluetooth device i want to pair.
5.Follow next instructions.

What according to you makes you a good candidate for customer service or technical support job?

A person who can understand the problem and came up with a instant solution for it or atleast can assure the costomer about the same.
Should able to handle the situation accordingly.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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