Subject: Daily performance summary for LiveSalesman team for Sep 10th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Sep 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 10th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Jok Kuol | 1 | 1 | 0 | 0 | 2
Abdallah Ahmed | 0 | 36 | 0 | 9 | 45
Syed Ataullah | 0 | 4 | 0 | 1 | 5
Hasan Nour | 0 | 6 | 3 | 4 | 13
Mohiuddin Lsm | 0 | 0 | 11 | 0 | 11
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 1 | 0 | 1 | 2
Ali hazzaa | 0 | 0 | 11 | 4 | 15
Ali Ibraheem | 0 | 0 | 20 | 6 | 26
Khaled Sufian | 0 | 0 | 33 | 6 | 39
Nourah Alfhaid | 0 | 0 | 65 | 4 | 69
taher Mohammad | 0 | 0 | 19 | 7 | 26
Sultan Motawa | 0 | 0 | 10 | 1 | 11
Grand Total | 1 | 48 | 172 | 43 | 264

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 85
| Delivery Related | (blank) | 1
| | Damage during delivery | 2
| | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 15
| | Delayed Delivery (HH) | 1
| | Delivery Status | 61
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 6
Customer Services Total | | | 178
Live Sales | Pre-Sale | Help in completing the order | 28
Live Sales Total | | | 28
PreSales | (blank) | (blank) | 2
PreSales Total | | | 2
Grand Total | | | 208

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 1 | 1 | 1 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 2 | 4 | 2 | 1 | 0 | 4 | 13
Ali Ibraheem | 10 | 2 | 0 | 3 | 1 | 7 | 23
Mohiuddin Lsm | 3 | 7 | 9 | 3 | 2 | 14 | 38
Ali hazzaa | 15 | 5 | 8 | 8 | 3 | 17 | 56
Hasan Nour | 2 | 2 | 0 | 1 | 0 | 1 | 6
Khaled Sufian | 7 | 2 | 0 | 1 | 0 | 2 | 12
Abdallah Ahmed | 10 | 3 | 0 | 2 | 1 | 6 | 22
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 9 | 1 | 0 | 0 | 1 | 4 | 15
Alhamzi Mohammed | 0 | 0 | 0 | 2 | 1 | 2 | 5
! Hassan Bin Saeed | 1 | 1 | 0 | 2 | 2 | 2 | 8
Sultan Motawa | 1 | 1 | 3 | 1 | 1 | 1 | 8
Syed Ataullah | 1 | 3 | 1 | 0 | 0 | 1 | 6
| 0 | 1 | 0 | 1 | 0 | 1 | 3
Jok Kuol | 3 | 1 | 6 | 2 | 0 | 0 | 12
Malek Hosan | 2 | 2 | 2 | 0 | 0 | 0 | 6
Wejdan Alotaibi | 2 | 1 | 0 | 0 | 0 | 0 | 3
Nourah Alfhaid | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 74 | 36 | 31 | 27 | 12 | 63 | 243

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 0 | 1 | 2
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 1 | 0 | 0 | 1 | 0 | 1 | 3
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 5 | 0 | 0 | 0 | 0 | 1 | 6
Ali Ibraheem | 0 | 0 | 0 | 1 | 0 | 1 | 2
Ali hazzaa | 6 | 1 | 0 | 2 | 0 | 0 | 9
Hamza.abuazzam Nouri Abuazzam | 1 | 1 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 6 | 0 | 0 | 0 | 0 | 0 | 6
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 22 | 2 | 1 | 4 | 0 | 7 | 36

Please feel free to reach out for any further clarifications.