Subject: Daily performance summary for LiveSalesman team for Sep 10th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Sep 2022 09:01:17 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 10th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 12 | 2 | 17 | 0 | 14 | 45
Jok Kuol | 3 | 1 | 8 | 0 | 6 | 18
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 5 | 0 | 0 | 0 | 0 | 5
Mohiuddin Lsm | 0 | 1 | 24 | 0 | 2 | 27
Waseem Ahemad . Khan | 3 | 7 | 37 | 0 | 0 | 47
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 23 | 11 | 86 | 0 | 23 | 143

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 50
| Delivery Related | Damage during delivery | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 9
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | Cancelation | 3
| | Delay collection | 2
| | Return Request Initiation | 1
Customer Services Total | | | 69
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | (blank) | (blank) | 17
| Other Enquiry | Offers | 2
| | Store Availability | 1
| Policy Related | Delivery Cost | 5
| | Delivery Time | 1
| Product Related | Product Specification | 2
PreSales Total | | | 28
Grand Total | | | 99

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 5 | 1 | 3 | 0 | 0 | 2 | 11
| 0 | 7 | 3 | 0 | 2 | 2 | 14
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Aws Adra | 0 | 1 | 2 | 0 | 0 | 0 | 3
Malek Hosan | 0 | 2 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 8 | 11 | 8 | 0 | 3 | 4 | 34

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 8 | 4 | 1 | 9 | 4 | 9 | 35
Alhamzi Mohammed | 5 | 3 | 0 | 2 | 0 | 3 | 13
Jok Kuol | 3 | 0 | 1 | 2 | 0 | 8 | 14
Mohiuddin Lsm | 3 | 1 | 2 | 0 | 1 | 4 | 11
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 2 | 5
| 0 | 0 | 0 | 0 | 0 | 5 | 5
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Grand Total | 22 | 8 | 4 | 13 | 5 | 33 | 85

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Anslem Misquitta | 1 | 0 | 0 | 0 | 0 | 1 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 5 | 0 | 0 | 0 | 0 | 1 | 6
Aws Adra | 7 | 1 | 0 | 0 | 1 | 3 | 12
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 1 | 2
Murtaza Kutiyanawala | 1 | 2 | 1 | 0 | 0 | 0 | 4
Mohiuddin Lsm | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 3 | 2 | 0 | 1 | 11 | 35

Please feel free to reach out for any further clarifications.