Subject: Arabic Language Test - Maaz Ahmad
From: Maaz Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Sep 2022 05:07:23 -0400

| | Foreign Language Screening Test

Name | Maaz Ahmad    /  (110025) 08448820716    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

The customer is contacting us to check the status of his order

14 Days back  a customer ordered a hand bag from our online store . The order was shipped by us, when the order was placed. Handed over to courier company same day.
The courier tried to deliver the order  the customer, but the customer's address as per the courier was wrong.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi ihomebox Team,

I purchased a TV Cabinet from you last week, and your team installed it this morning in my house. After your team left I notice that the cabinet has too many scratches on it.

I want the unit to be returned and replaced with a new unit or give me my money back.

Abdul. Team,

I purchased a TV Cabinet from you last week, and your team installed it this morning in my house. After installation I noticed that the cabinet has too many scratches on it.

I want the unit to be returned and replaced with a new unit or give me my money back.

Abdul.

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