Subject: Fwd: Daily performance summary for LiveSalesman team for Sep 8th, 2022
From: Syed Ataullah <[email-masked]>
To: Ashish Dabral <[email-masked]>, chetan lohani <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Sat, 10 Sep 2022 00:55:33 -0700 (MST)

Dear Ashish & Chetan. 

Please check the attachment, all 3 cases are not belong to HB UAE, but it's still reflecting in UAE report file. 

please look into it and update us. 

Regards 
Syed Ataullah 

From: "Syed Ataullah" <[email-masked]> 
To: "murtaza kutiyanawala" <[email-masked]> 
Cc: "amir aziz" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Sabry Yousef" <[email-masked]>, "anslem misquitta" <[email-masked]> 
Sent: Saturday, September 10, 2022 1:22:32 PM 
Subject: Re: Daily performance summary for LiveSalesman team for Sep 8th, 2022 

Hi Murtaza. 

As I have checked all highlighted tickets has been reassigned to the concerned group promptly. 

Note sure why it's reflecting in HB UAE report, however I will check with Saurabh and our IT team and will keep you posted regarding this. 

PFA. 

Regards 
Syed. 

From: "murtaza kutiyanawala" <[email-masked]> 
To: "Syed Ataullah" <[email-masked]> 
Cc: "amir aziz" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Sabry Yousef" <[email-masked]>, "anslem misquitta" <[email-masked]> 
Sent: Saturday, September 10, 2022 12:52:12 PM 
Subject: FW: Daily performance summary for LiveSalesman team for Sep 8th, 2022 

Hi Syed, 

Request you to check the attached report Copy of Ageing (Last attachment) in that I randomly checked the email tickets and they do not belong to HB UAE, I have highlighted in RED. 

Can you please check the entire repot and update us as the ageing is showing under UAE bucket as per the below screenshots 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 2414 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0 | www.homeboxstores.com ] 

From: HB report <[email-masked]> 
Sent: Friday, September 9, 2022 7:31 AM 
To: [email-masked]; [email-masked]; Ankit Arora <[email-masked]>; Sameer Sadiq <[email-masked]>; Faizal Maradeya <[email-masked]>; Shahzeen Rizvi <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Tejendra Singh <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; [email-masked]; Murtaza Kutiyanawala <[email-masked]>; [email-masked]; [email-masked]; Ashick Ali <[email-masked]>; Ahmed Zoher <[email-masked]> 
Subject: Daily performance summary for LiveSalesman team for Sep 8th, 2022 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Please find listed below the performance data for the LiveSalesman team for Sep 8th, 2022. 

    * Total tickets created : 

Total tickets created 	

Groups 					

Agent Name 	

Facebook HB UAE 	

Whatsapp open 	

Whatsapp resolved 	

HomeBox Instagram 	

Emails UAE 	

Grand Total 

Aws Adra 	

9 	

7 	

13 	

0 	

10 	

39 

Mosab Mohammed Abdalla Nasreldin 	

9 	

0 	

0 	

0 	

0 	

9 

Abdallah Ahmed 	

0 	

0 	

0 	

0 	

0 	

0 

Ali hazzaa 	

0 	

0 	

0 	

0 	

0 	

0 

Alhamzi Mohammed 	

0 	

10 	

18 	

0 	

0 	

28 

Malek Hosan 	

0 	

0 	

0 	

0 	

0 	

0 

Jok Kuol 	

13 	

2 	

16 	

0 	

10 	

41 

Hasan Nour 	

5 	

1 	

0 	

0 	

0 	

6 

Syed Ataullah 	

0 	

1 	

0 	

0 	

0 	

1 

Waseem Ahemad . Khan 	

0 	

3 	

33 	

0 	

1 	

37 

Wejdan Alotaibi 	

0 	

1 	

0 	

0 	

0 	

1 

Hamza.abuazzam Nouri Abuazzam 	

0 	

0 	

0 	

0 	

0 	

0 

Anslem Misquitta 	

0 	

0 	

0 	

0 	

1 	

1 

Mohiuddin Lsm 	

0 	

0 	

0 	

0 	

2 	

2 

Murtaza Kutiyanawala 	

0 	

0 	

0 	

0 	

1 	

1 

! Hassan Bin Saeed 	

0 	

0 	

0 	

0 	

0 	

0 

Asma Alotaibi 	

0 	

0 	

0 	

0 	

0 	

0 

Khaled Sufian 	

0 	

0 	

0 	

0 	

0 	

0 

taher Mohammad 	

0 	

0 	

0 	

0 	

0 	

0 

Grand Total 	

36 	

25 	

80 	

0 	

25 	

166 

    * Whatsapp chat type: 

HB Chat Type 	

Reason Category 	

Sub Reason 	

Count of HB Chat Type 

Customer Services 	

(blank) 	

(blank) 	

33 

Delivery Related 	

Damage during delivery 	

3 

Day of Delivery - Status 	

1 

Delayed Delivery (Furniture) 	

1 

Delayed Delivery (HH) 	

3 

Delivery Status 	

13 

Reschedule Delivery 	

1 

Product Complaint 	

Complaint within Warranty 	

5 

Refunds and Cancelations 	

Refund for Other reason 	

1 

Refunds after Return 	

1 

Return Request Initiation 	

2 

Customer Services Total 			

64 

No Answer 	

(blank) 	

(blank) 	

1 

No Answer 	

No Answer 	

2 

No Answer Total 			

3 

PreSales 	

(blank) 	

(blank) 	

2 

Other Enquiry 	

Offers 	

3 

Payment Methods 	

1 

Store Availability 	

5 

Website/App Issues 	

1 

Policy Related 	

Delivery Time 	

1 

Product Related 	

Combo 	

2 

Product Specification 	

2 

PreSales Total 			

17 

Grand Total 			

84 

    * Total count of ageing for Facebook: 

Facebook 	

Ageing 						

Agent Name 	

0-2 Days 	

3-4 Days 	

5-6 Days 	

7-10 Days 	

11-15 Days 	

15+ Days 	

Grand Total 

Jok Kuol 	

4 	

3 	

0 	

0 	

0 	

1 	

8 

Mosab Mohammed Abdalla Nasreldin 	

7 	

3 	

0 	

1 	

1 	

2 	

14 

Malek Hosan 	

2 	

0 	

0 	

0 	

0 	

1 	

3 

Alhamzi Mohammed 	

0 	

0 	

0 	

1 	

0 	

0 	

1 

Aws Adra 	

1 	

3 	

0 	

0 	

0 	

0 	

4 

Hasan Nour 	

2 	

0 	

0 	

0 	

0 	

0 	

2 

Grand Total 	

16 	

9 	

0 	

2 	

1 	

4 	

32 

    * Total count of ageing for Whatsapp: 

Whatsapp 	

Ageing 	

	

	

	

Agent Name 	

0-2 Days 	

3-4 Days 	

5-6 Days 	

7-10 Days 	

11-15 Days 	

15+ Days 	

Grand Total 

Mohiuddin Lsm 	

2 	

1 	

1 	

0 	

1 	

7 	

12 

Alhamzi Mohammed 	

13 	

1 	

0 	

0 	

0 	

3 	

17 

Aws Adra 	

13 	

2 	

2 	

5 	

2 	

11 	

35 

Jok Kuol 	

1 	

2 	

4 	

5 	

1 	

7 	

20 

Waseem Ahemad . Khan 	

3 	

0 	

2 	

3 	

3 	

4 	

15 

0 	

0 	

0 	

0 	

0 	

2 	

2 

Hasan Nour 	

0 	

0 	

1 	

0 	

0 	

2 	

3 

Mosab Mohammed Abdalla Nasreldin 	

1 	

0 	

1 	

0 	

0 	

3 	

5 

Syed Ataullah 	

0 	

0 	

0 	

0 	

0 	

1 	

1 

Wejdan Alotaibi 	

1 	

0 	

0 	

0 	

0 	

0 	

1 

Grand Total 	

34 	

6 	

11 	

13 	

7 	

40 	

111 

    * Total count of ageing for Emails UAE : 

Emails UAE 	

Ageing 	

	

	

	

Agent Name 	

0-2 Days 	

3-4 Days 	

5-6 Days 	

7-10 Days 	

11-15 Days 	

15+ Days 	

Grand Total 

0 	

0 	

0 	

0 	

0 	

1 	

1 

Mosab Mohammed Abdalla Nasreldin 	

1 	

1 	

0 	

0 	

0 	

3 	

5 

Anslem Misquitta 	

1 	

0 	

0 	

0 	

0 	

1 	

2 

Ali Mohamed Ahmed 	

0 	

0 	

0 	

0 	

0 	

1 	

1 

Waseem Ahemad . Khan 	

0 	

1 	

0 	

0 	

1 	

6 	

8 

Jok Kuol 	

10 	

2 	

1 	

0 	

0 	

1 	

14 

Mohiuddin Lsm 	

3 	

0 	

0 	

1 	

0 	

0 	

4 

Murtaza Kutiyanawala 	

3 	

1 	

0 	

0 	

0 	

0 	

4 

Aws Adra 	

9 	

0 	

0 	

0 	

0 	

0 	

9 

Alhamzi Mohammed 	

1 	

0 	

0 	

0 	

0 	

0 	

1 

Malek Hosan 	

1 	

0 	

0 	

0 	

0 	

0 	

1 

Grand Total 	

29 	

5 	

1 	

1 	

1 	

13 	

50 

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