Subject: Arabic Language Test - Ahmad .
From: Ahmad . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Sep 2022 03:25:11 -0400

| | Foreign Language Screening Test

Name | Ahmad .    /  (+91) 8010666166    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
Sorry for the inconvenience, we would like to tell you that your address delever the Oder is wrong , that's why it is becoming a bit late.
There for i would request you to please send the correct address so that we deliver your as soon as possible.
Customer service representative.
Xyz
Ahmad

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul.
We are really sorry for the inconvenience you are having with our product.
Sir we will send our installing team to solve or replace the unit if needed and we can send a team again and again if you face any problem after that But we are very sorry that we would not be able to return the unit according to the companies terms and conditions.
Costomer service representative,
Xyz
Ahmad

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