Subject: Daily performance summary for LiveSalesman team for Sep 9th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Sep 2022 09:05:15 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 9th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 7 | 40 | 6 | 53
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 3 | 0 | 0 | 3
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 0 | 2 | 3
Abdallah Ahmed | 0 | 24 | 0 | 2 | 26
Khaled Sufian | 0 | 5 | 15 | 2 | 22
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 9 | 4 | 13
Asma Alotaibi | 0 | 0 | 24 | 1 | 25
Nourah Alfhaid | 0 | 0 | 37 | 4 | 41
! Hassan Bin Saeed | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 41 | 125 | 21 | 187

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 30
| Delivery Related | Day of Delivery - Status | 20
| | Delayed Delivery (Furniture) | 23
| | Delayed Delivery (HH) | 2
| | Delivery Status | 38
| Product Complaint | Complaint within Warranty | 3
Customer Services Total | | | 116
Grand Total | | | 116

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 0 | 1 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 22 | 5 | 7 | 8 | 4 | 12 | 58
Asma Alotaibi | 7 | 3 | 4 | 3 | 1 | 5 | 23
Ali Ibraheem | 6 | 1 | 0 | 3 | 1 | 9 | 20
Mohiuddin Lsm | 2 | 3 | 5 | 1 | 0 | 15 | 26
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 1 | 2
Khaled Sufian | 6 | 1 | 0 | 1 | 0 | 3 | 11
Abdallah Ahmed | 4 | 1 | 2 | 1 | 0 | 7 | 15
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 6 | 1 | 0 | 1 | 0 | 4 | 12
Alhamzi Mohammed | 0 | 0 | 2 | 2 | 0 | 2 | 6
Malek Hosan | 2 | 7 | 0 | 0 | 0 | 1 | 10
Sultan Motawa | 0 | 4 | 0 | 2 | 1 | 1 | 8
! Hassan Bin Saeed | 3 | 8 | 4 | 2 | 1 | 1 | 19
Syed Ataullah | 4 | 0 | 2 | 0 | 0 | 1 | 7
| 0 | 1 | 2 | 1 | 0 | 1 | 5
Jok Kuol | 0 | 0 | 2 | 0 | 0 | 0 | 2
Wejdan Alotaibi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Nourah Alfhaid | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 68 | 35 | 31 | 25 | 8 | 64 | 231

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 0 | 0 | 1 | 1 | 0 | 1 | 3
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 1 | 0 | 0 | 1 | 0 | 1 | 3
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 2 | 0 | 0 | 0 | 0 | 1 | 3
Ali Ibraheem | 0 | 0 | 0 | 1 | 0 | 1 | 2
Ali hazzaa | 11 | 0 | 1 | 0 | 0 | 0 | 12
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 1 | 2 | 3 | 0 | 7 | 32

Please feel free to reach out for any further clarifications.