Subject: Daily performance summary for LiveSalesman team for Sep 9th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Sep 2022 09:01:16 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 9th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 3 | 2 | 18 | 0 | 13 | 36
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 1 | 5 | 16 | 0 | 0 | 22
Hasan Nour | 9 | 1 | 0 | 2 | 0 | 12
Jok Kuol | 3 | 3 | 18 | 0 | 6 | 30
Mohiuddin Lsm | 0 | 2 | 17 | 0 | 5 | 24
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 3 | 3
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 16 | 13 | 69 | 2 | 27 | 127

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 9
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 1
| | Delivery Status | 16
| | Reschedule Delivery | 4
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 1
| | Delay collection | 2
Customer Services Total | | | 39
Mattress Related | Post-Sales | Returns and Free Trial | 1
| Pre-Sales | Product Query - Size/Material Etc. | 1
Mattress Related Total | | | 2
PreSales | (blank) | (blank) | 10
| Other Enquiry | Offers | 4
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 5
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 6
PreSales Total | | | 28
Grand Total | | | 69

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 3 | 4 | 0 | 0 | 0 | 1 | 8
| 2 | 8 | 0 | 1 | 1 | 2 | 14
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 1 | 2
Aws Adra | 1 | 1 | 1 | 0 | 0 | 0 | 3
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 11 | 13 | 1 | 2 | 1 | 4 | 32

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 11 | 1 | 1 | 7 | 1 | 11 | 32
Alhamzi Mohammed | 6 | 2 | 2 | 1 | 0 | 5 | 16
Jok Kuol | 5 | 1 | 4 | 3 | 0 | 6 | 19
Mohiuddin Lsm | 2 | 1 | 2 | 0 | 1 | 5 | 11
Waseem Ahemad . Khan | 1 | 0 | 0 | 1 | 1 | 2 | 5
| 0 | 0 | 0 | 0 | 0 | 5 | 5
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 2 | 3
Grand Total | 25 | 5 | 9 | 13 | 3 | 36 | 91

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Anslem Misquitta | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 1 | 1 | 3
Jok Kuol | 6 | 0 | 0 | 0 | 0 | 1 | 7
Aws Adra | 9 | 0 | 0 | 1 | 0 | 3 | 13
Alhamzi Mohammed | 0 | 2 | 0 | 0 | 0 | 2 | 4
Murtaza Kutiyanawala | 3 | 1 | 0 | 0 | 0 | 0 | 4
Mohiuddin Lsm | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 20 | 4 | 1 | 1 | 1 | 13 | 40

Please feel free to reach out for any further clarifications.