Subject: English Language Test - Manisha Sharma
From: Manisha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Sep 2022 14:27:36 -0400

| | Foreign Language Screening Test

Name | Manisha Sharma    /  (110052) 7678170291    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | When the customer will call us so first of all we will have to ask the customer order id as per that we will able to check all the details and after that we will confirm with the customer current address because as per our courier partner customer address was wrong and that we will ask a correct address so that we are able to deliver the bag.because this is our ownership that the customer should be satisfied with our services

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Please accept our sincerely apology!

As per your concern we would like to inform you we are able to understand that the TV Cabinet you had received from our side on today morning but TV cabinet you found many scratches so we are escalating your issue with our higher department and with our courier team well also.we will get back to you with in 24 to 48 hours and please share with us your contacted number so we are able to contact you for any query.

Thanks and regards
Manisha

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