Subject: Colocation Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 9 Sep 2022 05:03:12 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Colo: 

Chat ID: RH6WGE7FWQ (Jason): If customer is looking for Job please use the response " If you are looking for a Job please, send your resume to [email-masked]". We have canned response for this and you can search with the shortcut "Job". 

Chat ID: RHYVC0MGIY (Jason): There was no reply to customer's response for close to one and a half minute and then the customer left the chat. Please reply to the customer as soon as possible so that chat is not abandoned/missed. 

Chat ID: RHBROH8TXA (Harsh): Reply to customer's concern was not correct. When customer reports an issue, we need to send a response which has the solution for the same however it was not done at the right time and then corrected. 

Chat ID: RH8QLZESPM (Harsh): Chat was handled perfectly well and as per process guidelines and protocols. Answered customer's queries and questions and lead generation details were gathered from the customer for Dedicated server and sent to the sales team so that they can help the customer as per their requirements for Dedicated Server. 

Missed chat : RHYVC0MGIY : There was no reply to customer's response for close to one and a half minute and then the customer left the chat. 

Thanks and Regards 
Amit