Subject: English Language Test - Navanshi Vishnoi
From: Navanshi Vishnoi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Sep 2022 02:46:38 -0400

| | Foreign Language Screening Test

Name | Navanshi Vishnoi    /  (110007) 7668648606    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey,

Thank you for pointing us to the problem. I understand this must be frustrating to you.

As i have checked your order has been handed over to courier company . But your address as per the courier is wrong. Kindly change the address then you will get your order shortly .If you have any other queries feel free to reply to this email.

Sincerely

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Abdul,

We regret that you have received a defective product.Please accept my apologies on the behalf of the my company for the inconvenience caused. You can simply return the TV cabinet to our nearest outlet to receive a replacement or a refund.

Thank you.

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