Subject: English Language Test - Shaid Ansari
From: Shaid Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Sep 2022 01:45:58 -0400

| | Foreign Language Screening Test

Name | Shaid Ansari     /  (91) 9026592470    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi jack,

Thankyou so much for reaching out and letting us know. I am sorry  about the issue with the hand bag shipped by us the very same day when the order was placed. However, it couldn't reach you because of  the wrong address as per the courier.
Your hand bag is safe. Please, let us know the address where our courier can reach easily and we are managing to resend it to you as soon as possible.
Thanks  for trusting us.
Sincerely
M. Rohit

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
I am sorry to hear you had a bad experience in our services.
Let me tell you sir; our company arranges the safe delivery to your door and makes you sure it is scratch free and if there is any fault it is replaced.our technical team visit your home after delivery of tv to install and you get one year of warranty.
However, in your case i am very sorry to say that there is no replacing for scratches after installation as per company'terms and conditions that you have been known before undertaking the deal with us.
For any other damages we are on your service.
Thankyou
...

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