Subject: English Language Test - Rishabh Wahi
From: Rishabh Wahi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Sep 2022 01:38:29 -0400

| | Foreign Language Screening Test

Name | Rishabh Wahi    /  (+91) 8171222230    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I hope you are feeling well, I can totally understand how frustrating this has been, I apologize for the delay.  As I can see our delivery partner was trying to contact you but your address was showing wrong when he arrived at your location someone informed that no one has ordered this bag.  To fix this problem, all you have to do is you can cancel this order and place it again with the correct order.

Regards
Rishabh Wahi
Senior Customer Service Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thanks for letting us know about your defective cabinet product received. I'm sorry we let you down.

We completely understand your disappointment. Please accept my apologise.

We'vs shipped a replacement cabinet to you. We've  also enclosed a 10$ discount coupon which you can use on your next purchase from us.

Mr. Abdul, thanks for bringing this issue to our notice.

Regards
Rishabh Wahi
Senior Customer Service Executive

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