Subject: Daily performance summary for LiveSalesman team for Sep 8th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Sep 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 8th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 21 | 0 | 4 | 25
Ali hazzaa | 0 | 5 | 4 | 6 | 15
Alhamzi Mohammed | 0 | 1 | 8 | 0 | 9
Malek Hosan | 0 | 8 | 0 | 9 | 17
Jok Kuol | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 35 | 7 | 42
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Anslem Misquitta | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 15 | 5 | 20
Asma Alotaibi | 0 | 0 | 25 | 0 | 25
Khaled Sufian | 0 | 0 | 13 | 4 | 17
taher Mohammad | 0 | 0 | 21 | 11 | 32
Grand Total | 0 | 36 | 121 | 47 | 204

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 17
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 49
| Product Complaint | Complaint within Warranty | 8
Customer Services Total | | | 79
Live Sales | Pre-Sale | Help in completing the order | 23
| | Promotion guide | 1
Live Sales Total | | | 24
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | Product Related | Product Specification | 1
PreSales Total | | | 1
Grand Total | | | 105

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 1 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 19 | 6 | 9 | 13 | 6 | 20 | 73
Asma Alotaibi | 1 | 0 | 1 | 2 | 1 | 5 | 10
Alhamzi Mohammed | 0 | 1 | 1 | 1 | 0 | 8 | 11
Malek Hosan | 10 | 3 | 1 | 0 | 0 | 1 | 15
Hasan Nour | 1 | 0 | 1 | 0 | 0 | 1 | 3
Khaled Sufian | 8 | 1 | 0 | 1 | 0 | 2 | 12
Ali Ibraheem | 1 | 1 | 0 | 1 | 0 | 5 | 8
Abdallah Ahmed | 3 | 1 | 2 | 1 | 0 | 7 | 14
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 11 | 1 | 0 | 1 | 0 | 5 | 18
Mohiuddin Lsm | 2 | 7 | 2 | 1 | 0 | 4 | 16
! Hassan Bin Saeed | 10 | 11 | 2 | 4 | 0 | 2 | 29
Sultan Motawa | 5 | 3 | 0 | 2 | 0 | 1 | 11
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 2 | 1 | 1 | 0 | 5
Wejdan Alotaibi | 9 | 0 | 0 | 0 | 0 | 0 | 9
Grand Total | 81 | 35 | 21 | 28 | 8 | 62 | 235

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 0 | 1 | 0 | 2 | 0 | 1 | 4
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Abdallah Ahmed | 0 | 0 | 0 | 1 | 0 | 1 | 2
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 3 | 1 | 1 | 0 | 0 | 0 | 5
Sultan Motawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 2 | 0 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 5 | 0 | 0 | 0 | 0 | 0 | 5
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 2 | 1 | 3 | 0 | 7 | 26

Please feel free to reach out for any further clarifications.