Subject: Daily performance summary for LiveSalesman team for Sep 8th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Sep 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 8th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 9 | 7 | 13 | 0 | 10 | 39
Mosab Mohammed Abdalla Nasreldin | 9 | 0 | 0 | 0 | 0 | 9
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 10 | 18 | 0 | 0 | 28
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 13 | 2 | 16 | 0 | 10 | 41
Hasan Nour | 5 | 1 | 0 | 0 | 0 | 6
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 3 | 33 | 0 | 1 | 37
Wejdan Alotaibi | 0 | 1 | 0 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 2 | 2
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 36 | 25 | 80 | 0 | 25 | 166

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 33
| Delivery Related | Damage during delivery | 3
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 3
| | Delivery Status | 13
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 64
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 2
No Answer Total | | | 3
PreSales | (blank) | (blank) | 2
| Other Enquiry | Offers | 3
| | Payment Methods | 1
| | Store Availability | 5
| | Website/App Issues | 1
| Policy Related | Delivery Time | 1
| Product Related | Combo | 2
| | Product Specification | 2
PreSales Total | | | 17
Grand Total | | | 84

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 4 | 3 | 0 | 0 | 0 | 1 | 8
Mosab Mohammed Abdalla Nasreldin | 7 | 3 | 0 | 1 | 1 | 2 | 14
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 1 | 3
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Aws Adra | 1 | 3 | 0 | 0 | 0 | 0 | 4
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 16 | 9 | 0 | 2 | 1 | 4 | 32

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 2 | 1 | 1 | 0 | 1 | 7 | 12
Alhamzi Mohammed | 13 | 1 | 0 | 0 | 0 | 3 | 17
Aws Adra | 13 | 2 | 2 | 5 | 2 | 11 | 35
Jok Kuol | 1 | 2 | 4 | 5 | 1 | 7 | 20
Waseem Ahemad . Khan | 3 | 0 | 2 | 3 | 3 | 4 | 15
| 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 2 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 0 | 0 | 3 | 5
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Wejdan Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 34 | 6 | 11 | 13 | 7 | 40 | 111

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 3 | 5
Anslem Misquitta | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 1 | 6 | 8
Jok Kuol | 10 | 2 | 1 | 0 | 0 | 1 | 14
Mohiuddin Lsm | 3 | 0 | 0 | 1 | 0 | 0 | 4
Murtaza Kutiyanawala | 3 | 1 | 0 | 0 | 0 | 0 | 4
Aws Adra | 9 | 0 | 0 | 0 | 0 | 0 | 9
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 29 | 5 | 1 | 1 | 1 | 13 | 50

Please feel free to reach out for any further clarifications.