Subject: Tech Support Candidate - Saransh Vasudev
From: Saransh Vasudev <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Sep 2022 11:40:53 -0400

| | Tech Support Test

Name | Saransh Vasudev
E-mail | [email-masked]
Phone Number | (+91) 8076495027
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi(Nearby to Noida sector 2)
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Retail

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SmartIT services | Full Stack Development Intern | 30 September 2020 | NA
Previous Employer 1 | Amazon Development Centre India | Client Specialist | 4 March 2020 | 35K
Previous Employer 2 | Vayam Technologies | Full Stack Developer | 24 April 2018 | 12K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check if I have entered the correct domain name i.e. I have not entered www.ntdv.com, It should be correct www.ndtv.com
2.I will check if I have a working internet connection. I will try to open a different website on the same browser.
3.If I am using an ethernet cable for networking purpose, I will unplug and plug it in socket and then check if site is working or not.
4.If I am connected to internet via a WIFI connection, I will switch off and switch on the router. I will then check if site is working or not.
5.I will check if the site is down. It could be easily checked by some websites or using the ping command in command prompt.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth speakers.
2.Switch on the bluetooth for phone from status bar.
3.Search the bluetooth speaker with the name in the  discovered items.
4.After bluetooth speaker has been found click on it.
5.It will automatically connect bluetooth speaker to phone and a message will be played on the bluetooth speaker as "connected".

What according to you makes you a good candidate for customer service or technical support job?

1.Active Listening-If you patiently listen to your customer you can figure out the exact problem customer is facing.
2.Take notes- If customer is telling multiple problems it is better to take notes so that you do not mess up with different problems.
3.Rephrasing- After the customer has finished telling a query, you have to rephrase the problem so that customer and executive are on the same page.
4.Show empathy- Show empathy and apologize where ever necessary but don't over do it.
5.Multitasking-You have to multitask while dealing with a customer.
6.Give precise and accurate solution-Always give the best suited solution to customer's problem.
7. Always be confident while talking to customer.
8. Be proactive.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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