Subject: English Language Test - asdullah ...
From: asdullah ... <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Sep 2022 09:25:10 -0400

| | Foreign Language Screening Test

Name | asdullah ...    /  (91) 9931793680    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

Your order has been shipped by us. But you have given wrong address that is why your order is not reached to you. please resend your address so that courier team can bring your order to you.

thanks and regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

You purchased a TV Cabinet last week, and our team installed it this morning in your house, at that time when our team was installing it you did not noticed and checked, if you could check at that time your cabinet would be exchanged. According to our policy the cabinet could not be exchanged.

thanks and regards and best of luck for the next.

| |