Subject: JaYWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 8 Sep 2022 03:33:07 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay with transcript : 

Chat ID: RH9VT9JWZ2 (Harsh): 

Transcript : 

Traveler and Harry 
Chat started: Today, 06:39 am 
Harry 
Hi there! Where are dreaming of vacationing to? 
Traveler 
Austria including Salzburg and Vienna. I would like to do this in a relaxed atmosphere. 
Harry 
Okay 
How many days (duration) are you planning this holiday for? Do you also know when you would want to leave? 
Are we still connected? 
Traveler 
Eight to nine days. I want to go in September 2023. 
Harry 
How many members would there be in the travel group? Please specify if there are children travelling with you. 
Are we still connected? 
Traveler 
I will be alone. Would enjoy a pleasant group but do not mind traveling alone. 
Harry 
Sure, we can get one of our expert vacation planners to get in touch with you with more information. 

May I know your name, email and phone number? 
Are we still connected? 
Traveler 
Not ready to commit yet. Would appreciate more information about your company. 
Harry 
We are a boutique tour operator specializing in handcrafted Central and Eastern Europe tours. Whether you want to stay within one country or combine countries and regions as diverse as Croatia, Czech Republic, Hungary, Poland, the Baltic states or anywhere in between, our expertise in this region enables us to create seamless customized itineraries for multi-destination Central and Eastern Europe trips. 
Are we still connected? 

It seems you are otherwise occupied. I will close this chat now. Please feel free to contact us any time you wish with your query. 
06:55:13 am 
06:55:16 am 
Harry closed the chat. 

Audit Feedback : Incomplete chat, customer was unresponsive after providing few travel related details as he was not ready to commit, so chat was closed after proper closing. 

No missed/abandoned chats. 

Thanks and Regards 
Amit