Subject: English Language Test - Ramu Allam
From: Ramu Allam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Sep 2022 05:16:19 -0400

| | Foreign Language Screening Test

Name | Ramu Allam    /  (+91) 8712282466    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

We tried to reach your location to deliver your ordered handbag unfortunately our delivery agent is unable to find your location. so, you kindly update correct  delivery location again in our babyshop.com website

with best regards
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer

we are very sorry for you experience and Satisfying our customers is very important to us . I fully respect your decision

We’ve processed your replacement request, and you should expect to see the replacement in about 3 to 5 business days.

If you have any other questions or concerns, just reply to this email, I’ll be here to help you in any way I can.

With best regards
babysohp.com

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